AM Bistro Attendant
Island Hospitality Management•Durham, NC
•Onsite
About The Position
Responsible for ensuring guest satisfaction and product quality standards are met. The role of the Bistro Attendant is to be a key person of reference for guests while preparing and serving made to order food and beverage products in the hotel bistro.
Requirements
- Highly motivated team player with strong initiative and desire for achievement.
- Excellent communication, computer and presentation skills.
- Ability to work both with a team and alone.
- Must be able to convey information and ideas.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Basic knowledge of how to operate all Food and Beverage equipment.
- Ability to solve basic equipment problems and/or who to contact for solution.
Responsibilities
- Be readily available and approachable for all guests.
- Take a proactive approach when dealing with guest’s concerns.
- Always extend professionalism and courtesy to guests.
- Knows local health and safety codes and regulations that apply to the hotel.
- Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc.
- Maintains physical product standards by following IHM and Brand standards.
- Ensuring that the bistro service space remains well-stocked at all times.
- Receiving food and beverage orders and directing these to the kitchen, as needed.
- Providing customers with condiments upon request.
- Resolving customers' queries and complaints.
- Sweeping, vacuuming, and mopping the floors after each service.
- Cleaning and sanitizing tables and countertops after each service.
- Must be familiar with and able to follow all IHM and brand cash handling procedures.
- Ability to prepare and serve classic and innovative drinks while following all company, local and state guidelines.
- Helps validate customers’ IDs and monitors all beverage consumption in order to address severe intoxication.
- Ability to follow brand and IHM standard operating procedures to prepare food and beverage items for serving to customers.
- Ability to follow provided brand and IHM recipes when cooking food to serve guests.
- Comply with standards as outlined in food and dish sanitation checklists.
- Able to effectively follow financial control procedures for cash, vouchers, inventories and receivables.
- Any other duties assigned by Supervisor.
Benefits
- Healthcare including Medical, Dental, and Vision Insurance
- HSA & FSA plans available!
- Dependent care FSA
- Identity Theft Protection Insurance
- Commuter benefits including transit & parking
- Pet Insurance
- PTO and Payroll Incentives for Annual Wellness Exams
- Employee Assistance Program
- Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
- Paid Sick and Vacation Time
- Family Leave
- 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary.
- 401(k) is fully vested upon the first contribution
- Incentive based bonus program
- Free room nights at our hotels and employee discounts within your hotel brand
- Discounts for friends and family within your hotel brand
- Team Member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career Growth through our in-house training program with a path personalized to your desired goals
- Referral bonus program to ANY of our locations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
