AM Bistro Attendant

Island Hospitality Management•Durham, NC

1d•Onsite

About The Position

Responsible for ensuring guest satisfaction and product quality standards are met. The role of the Bistro Attendant is to be a key person of reference for guests while preparing and serving made to order food and beverage products in the hotel bistro.

Requirements

Highly motivated team player with strong initiative and desire for achievement.
Excellent communication, computer and presentation skills.
Ability to work both with a team and alone.
Must be able to convey information and ideas.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Basic knowledge of how to operate all Food and Beverage equipment. Ability to solve basic equipment problems and/or who to contact for solution.
Regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.

Responsibilities

Be readily available and approachable for all guests.
Take a proactive approach when dealing with guest’s concerns.
Always extend professionalism and courtesy to guests.
Knows local health and safety codes and regulations that apply to the hotel.
Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc.
Maintains physical product standards by following IHM and Brand standards.
Ensuring that the bistro service space remains well-stocked at all times.
Receiving food and beverage orders and directing these to the kitchen, as needed.
Providing customers with condiments upon request.
Resolving customers' queries and complaints.
Sweeping, vacuuming, and mopping the floors after each service.
Cleaning and sanitizing tables and countertops after each service.
Must be familiar with and able to follow all IHM and brand cash handling procedures.
Ability to prepare and serve classic and innovative drinks while following all company, local and state guidelines.
Helps validate customers’ IDs and monitors all beverage consumption in order to address severe intoxication.
Ability to follow brand and IHM standard operating procedures to prepare food and beverage items for serving to customers.
Ability to follow provided brand and IHM recipes when cooking food to serve guests.
Comply with standards as outlined in food and dish sanitation checklists.
Able to effectively follow financial control procedures for cash, vouchers, inventories and receivables.
Any other duties assigned by Supervisor.

Benefits

Healthcare including Medical, Dental, and Vision Insurance
HSA & FSA plans available!
Dependent care FSA
Identity Theft Protection Insurance
Commuter benefits including transit & parking
Pet Insurance
PTO and Payroll Incentives for Annual Wellness Exams
Employee Assistance Program
Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
Paid Sick and Vacation Time
Family Leave
401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
Career Growth through our in-house training program with a path personalized to your desired goals
Referral bonus program to ANY of our locations