Bistro Attendant

Crestline Hotels and Resorts•Lakewood, CO

About The Position

The Bistro Attendant takes food and beverage orders and retrieves and serves food and alcoholic and non-alcoholic beverages to guest tables courteously and efficiently, in accordance with hotel specifications. The role also collects payments and helps maintain the restaurant area and equipment. The position offers potential career paths in food and beverage supervision and management, hotel operations, and general management. The attendant supports guests throughout their dining experience, handles order and payment processes, prepares and serves food and drinks, and maintains dining and service areas. The position also includes assisting with reservations, to-go orders, guest seating, and providing information about local areas. This is a part-time position paying $16 per hour. Applicants must have a high school diploma, GED, or equivalent work experience; a good understanding of English; and previous guest/customer relations training. TIPS, CARE, or equivalent certification is required by the first day on the job. Prior training certification in liquor, wine, and food service is preferred.

Requirements

High school diploma, GED, or equivalent work experience.
Good understanding of the English language.
Previous guest/customer relations training.
TIPS, CARE, or equivalent certification by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service.

Responsibilities

Check with customers to ensure they are enjoying their meals and resolve problems.
Collect payments from customers and prepare itemized checks, including meal costs and sales taxes.
Record patrons’ food orders on slips, memorize orders, or enter them into computers for kitchen staff.
Take food and beverage orders and present menus, answer questions, make recommendations, and inform customers of daily specials.
Check identification to ensure patrons meet minimum age requirements for alcoholic beverages.
Serve food and beverages, prepare or serve specialty dishes at tables as required, and prepare hot, cold, and mixed drinks.
Clean tables and counters, remove dishes and glasses, and take them to the kitchen for cleaning.
Set up food stations and dining areas; roll silverware and prepare tables with linens, silverware, and glassware.
Stock service areas with coffee, food, tableware, linens, and other supplies.
Explain menu ingredients and cooking methods and describe and recommend wines.
Bring wine selections to tables with appropriate glasses and pour wine for customers; chill bottles of wine.
Perform food preparation, including preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
Garnish and decorate dishes and refill salt, pepper, sugar, cream, condiment, and napkin containers.
Assist the host or hostess with phone calls for reservations or to-go orders, greeting and seating guests, and thanking guests.
Perform cleaning duties such as sweeping, mopping, vacuuming, tidying the server station, taking out trash, and checking and cleaning the bathroom.
Escort customers to their tables and provide information about local areas, including directions.