Bistro Attendant

Crestline Hotels & Resorts•Louisville, KY

About The Position

The Bistro Attendant takes food and beverage orders and retrieves and serves alcoholic and non-alcoholic beverages and food to guest tables according to hotel specifications. The role also collects payments and assists with maintaining the restaurant area and equipment. The stated potential career path is F&B Supervisor, F&B Manager, Director of Food and Beverage, Director of Operations, General Manager, and VP of Food & Beverage. The attendant provides guest service throughout the dining experience, including presenting menus, answering questions, making recommendations, checking on guests, and addressing problems. Duties also include preparing and serving food and drinks, processing orders and payments, setting and clearing tables, stocking service areas, and performing cleaning and food-preparation tasks. The attendant may assist with reservations and to-go orders, welcome and seat guests, serve wine, and provide information about local areas. Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. Qualified applicants receive consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status.

Requirements

High school graduate or GED, or equivalent work experience.
Good understanding of the English language.
Previous guest/customer relations training.
Must be TIPS, CARE, or equivalently certified, or become certified by the first day on the job.
Ability to input and access information in the property management system, computers, and point-of-sale system.

Nice To Haves

Certification of previous training in liquor, wine, and food service is preferred.

Responsibilities

Check with customers to ensure they are enjoying their meals and take action to correct problems.
Collect payments from customers.
Record patrons’ food orders on order slips, memorize orders, or enter orders into computers for kitchen staff.
Prepare checks that itemize meal costs and sales taxes.
Take food and beverage orders from patrons.
Check patrons’ identification to ensure they meet minimum age requirements for consuming alcoholic beverages.
Serve food and beverages, and prepare or serve specialty dishes at tables as required.
Present menus, answer questions about menu items, make recommendations, and inform customers of daily specials.
Clean tables or counters after patrons finish dining.
Prepare hot, cold, and mixed drinks, and chill bottles of wine.
Roll silverware and set up food stations and dining areas for the next shift or large parties.
Stock service areas with supplies such as coffee, food, tableware, and linens.
Explain menu-item ingredients and cooking methods.
Prepare tables for meals, including setting linens, silverware, and glassware.
Remove dishes and glasses from tables or counters and take them to the kitchen for cleaning.
Assist the host or hostess by answering phones for reservations or to-go orders and by greeting, seating, and thanking guests.
Perform cleaning duties, including sweeping and mopping floors, vacuuming carpet, tidying the server station, taking out trash, and checking and cleaning the bathroom.
Bring wine selections and appropriate glasses to tables and pour wine for customers.
Perform food preparation, including preparing salads, appetizers, and cold dishes; portioning desserts; and brewing coffee.
Escort customers to their tables.
Garnish and decorate dishes before serving.
Refill salt, pepper, sugar, cream, condiment, and napkin containers.
Describe and recommend wines to customers.
Provide guests with information about local areas, including directions.