BISS Operations Supervisor

Howard County Library System•Ellicott City, MD

5d•$51,023 - $89,469•Onsite

About The Position

The Business Integration Support Service (BISS) Operations Supervisor leads the planning and implementation of large-scale programs and special-event support, coordinating operational teams, vendors, and other stakeholders. The role serves as the primary BISS contact for assigned HCLS Signature events and special projects, supervises administrative front desk services and employees, and provides event, project, and operational support. The position is located at the Administrative Branch and reports to the Solutions Manager. It is full-time, 37.5 hours per week, typically Monday through Friday, with a variable schedule based on operational and event needs that may regularly include evenings and occasional weekends. The role involves onsite participation at events and travel between HCLS locations and event sites as operational needs require. Physical tasks include standing, walking, bending, reaching, pushing, pulling, sitting, and occasional strenuous activity such as lifting cartons, furniture, equipment, and large packages. Appropriate equipment, such as hand trucks, may be used. Howard County Library System describes its work environment as friendly and collaborative, and emphasizes its educational mission, racial and social equity goals, and service to Howard County’s diverse communities.

Requirements

Bachelor’s degree in event management, operations management, communications, or a related field.
At least 4 years of professional experience in event planning, operations coordination, or end-to-end management of large projects or events.
At least 2 years of direct supervisory experience, including responsibility for completing performance evaluations.
At least 1 year of professional experience working in or managing front desk or concierge service operations.
Demonstrated professional experience in project tracking, expense management, and vendor contract management.
Valid driver’s license with a clean, verified driving record.
Demonstrated experience providing excellent internal and external customer service.

Nice To Haves

Experience managing project and team schedules, deliverables, and documentation.
Experience using project planning and administrative software to develop and report using databases, forms, surveys, tracking, and comparative analysis.

Responsibilities

Serve as the primary BISS contact and coordinator for assigned HCLS Signature events and special projects, collaborating in planning and execution while ensuring stakeholder requirements are met.
Supervise administrative front desk services and duties, including department employees.
Identify and schedule resources needed for successful event implementation.
Coordinate event logistics, including support staff assignments and vendor management.
Provide onsite supervision of designated team members and coordinate event setup and breakdown, vendor access, equipment, materials, deliveries, and other logistical needs.
Develop, manage, track, and report on designated event and project progress.
Provide operational and logistical support at the direction of the Solutions Manager and act as interim manager.
Provide excellent internal and external customer service and work collaboratively with HCLS staff, departments, vendors, and community partners.
Provide interim support for meeting room operations, facilities requests, production, and other BISS functions during increased demand or as assigned.
Perform other duties and special projects as assigned by the Solutions Manager.