Birthday Party Coordinator (Seasonal - 2026)

Big Rivers Waterpark • New Caney, TX

5d • $10 • Onsite

About The Position

The Birthday Party Coordinator is responsible for managing and growing birthday party sales to meet revenue and attendance goals. This role involves generating and nurturing leads, closing sales, and providing excellent support to guests via phone and email. The coordinator ensures exceptional guest experience by answering questions, offering assistance, and recommending options tailored to guest needs. They stay informed on product offerings, pricing, and promotions to execute sales accurately and efficiently. This position requires strong selling and service skills, with a focus on professionalism and guest satisfaction.

Responsibilities

• Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
• Sets up birthday parties and assists with the general maintenance/upkeep of party areas.
• Hosts birthday parties and leads activities for children.
• Assist party participants with check in and ensure guests are satisfied with their visit.
• Attends all required training sessions and scheduled meetings.
• Responds quickly, efficiently, and professionally to any emergency situation; completes necessary paperwork and notifies the appropriate professional staff member.
• Enforces all rules and regulations promptly and professionally; notifies the appropriate professional on duty staff member of inappropriate behavior of facility users.
• Must maintain a high level of concentration for extended periods of time.
• Ability to work with attention to detail.
• Greet guests when entering or leaving establishment.
• Make sales referrals, cross-sell products and introduce new products when applicable.
• Pleasantly answer guests' questions and refer to management if answer does not solve the issue.
• Multi-task while being attentive to guests and remaining flexible to the needs of the business.
• Upsell seasonal passes, star cash and other packages.
• Handle cash and credit transactions with guests.
• Issue change, receipts and star cash.
• Redeem coupons and honor discounts.
• Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct.
• Ensure pricing is correct, scan products, collect payments and bag items carefully.
• Show a sense of urgency while working.
• Acquire product knowledge and keep updated on changes, daily prices, product availability, and events.
• Report any theft or suspicious activity to management ASAP.
• Maintain the overall cleanliness of the park.
• Follow all company policies and procedures while protecting company assets.
• Maintain clean and tidy work area.
• Take pride in their wardrobe & appearance.
• Assist other departments as staffing needs require.

Benefits

• Free Park Admission: Enjoy unlimited access to Big Rivers on your days off.
• Exclusive Discounts: Save on meals, gift shop items, tickets and more throughout the park.
• Team Member Recognition: Be eligible for perks like Team Member of the Week, incentives, and appreciation events.
• End-of-Season Bash: Celebrate with fellow team members at our annual event, featuring games, raffles, prizes, and more.
• Development Opportunities: Gain experience in guest services, safety, teamwork, and more.
• Holiday Work Opportunities: Qualify to join our Halloween and Christmas events based on end-of-season evaluations.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed