Biopharma Support Service

Labcorp•Buffalo, NY

2d•Onsite

About The Position

Labcorp is seeking a Biopharma Support Services Representative to join our team in Buffalo, NY. This role provides administrative, operational, and client support for biopharma service activities. The position involves coordinating meetings, tracking projects and deliverables, maintaining documentation, supporting invoicing and reporting cycles, and assisting with sample accessioning. The ideal candidate is highly organized, detail-oriented, and comfortable working across internal teams and client-facing processes in a fast-paced environment.

Requirements

High school diploma or equivalent
2 or more years of customer service experience

Nice To Haves

Bachelor’s degree in a scientific or business-related field
2 or more years customer service experience in the pharmaceutical, biotechnology, or medical industry
Understanding of HIPAA compliance and laboratory information systems
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook
Excellent verbal and written communication skills
Strong organizational skills with the ability to multitask

Responsibilities

Coordinate meetings by supporting scheduling, agenda preparation, meeting logistics, and documentation of minutes and action items.
Track projects, milestones, deadlines, and deliverables to help ensure timely execution and follow-through.
Prepare and distribute routine project status updates and reporting for internal stakeholders and clients.
Assist with client service activities by responding to requests, coordinating communications, and helping maintain strong working relationships.
Perform data entry and maintain accurate documentation, records, and project files in applicable systems and reports.
Support month-end processes, including client invoicing, metrics reporting, and related administrative follow-up.
Assist with sample accessioning and related operational support activities as needed.
Collaborate with cross-functional teams to resolve issues, communicate priorities, and support day-to-day business operations.
Help ensure work is completed accurately, on time, and in alignment with internal procedures and quality expectations.