Biomedical Technician 1 - Slidell, LA

GE HealthCare

1d • Onsite

About The Position

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence. Under supervision, evaluates basic customer biomedical equipment issues, implements appropriate repairs, and as assigned, performs PM and safety/environmental inspections. May assist more experienced technicians on basic and more complex repairs/resolution. Effectively communicates and partners with teammates and colleagues. Follows appropriate GE policies, procedures, hospital protocol, and completes necessary documentation. Maintains daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction. As instructed, implements GE/customer facility contract and supports business goals/objectives. Works as a member of the local team to provide efficient service delivery to all accounts within the assigned area. When trained, able to share on-call responsibility. Documents all repair actions and submits reports/summaries according to schedule. Ensures proper care of spares, tools, and test equipment, and ensures calibration. Enhances and maintains technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction. Understands and utilizes sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM. Meets Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.

Requirements

• Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
• Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
• Comply with GEHC's standard background check, including a post-offer drug test.
• Comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
• Will not sponsor individuals for employment visas, now or in the future, for this job opening.
• Only employ those who are legally authorized to work in the United States for this opening.
• Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Nice To Haves

• Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Responsibilities

• Respond to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment.
• Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
• Assist more experienced technicians on basic and more complex repairs/resolution.
• Effectively communicate and partner with teammates and colleagues.
• Follow appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
• Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
• Implement GE/customer facility contract and supports business goals/objectives.
• Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
• Share on-call responsibility when trained.
• Document all repair actions and submit reports/summaries according to schedule.
• Ensure proper care of spares, tools, and test equipment, and ensure calibration.
• Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
• Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
• Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
• Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
• Complete all planned Quality and Compliance training within the defined deadlines.
• Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
• Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
• Ensure all test equipment is tracked and 100% calibrated on time.

Benefits

• Professional development
• Challenging careers
• Competitive compensation
• Relocation Assistance Provided

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree