Biomedical Technician 1 Indianapolis

GE HealthCare

1d•Onsite

About The Position

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence. This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in the Indianapolis IN area.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum of 2 years of experience servicing electrical, electronics, IT or mechanical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Valid driver’s license and ability to maintain license.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).
Legal authorization to work in the U.S. is required.
We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Customer facing experience.
Experience in a healthcare/clinical environment.
Experience with documentation using computer systems and web applications.

Responsibilities

Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections.
May assist more experienced technicians on basic and more complex repairs/resolution.
Effectively communicate and partner with teammates and colleagues.
Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction.
As instructed, implement GE/customer facility contract and supports business goals/objectives.
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
When trained, able to share on-call responsibility.
Document all repair actions and submits reports/summaries according to schedule.
Ensure proper care of spares, tools, and test equipment, and ensures calibration.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Complete all planned Quality and Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.
Ensure all work orders, vendor service reports, time and expense reports, PM activities, purchase orders, and other duties are documented in an accurate and timely manner.
Ensure all test equipment is tracked and 100% calibrated on time.