Biomedical Technician I - Appleton WI

GE HealthCare

1d•Onsite

About The Position

Responds to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on customers' basic biomedical equipment. Drives customer satisfaction through service excellence. This role requires the candidate to work onsite at our customer location(s). To provide onsite customer support, candidate needs to be willing to work in the Appleton WI area. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.

Responsibilities

Under supervision, evaluate basic customer biomedical equipment issues, implement appropriate repairs, and, as assigned, perform PM and safety/environmental inspections.
May assist more experienced technicians on basic and more complex repairs/resolution.
Effectively communicate and partner with teammates and colleagues.
Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation.
Maintain daily communications with customers as directed, to ensure resolution and proper follow up, leading to strong customer relations and ongoing customer satisfaction.
As instructed, implement GE/customer facility contract and supports business goals/objectives.
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area.
When trained, able to share on-call responsibility.
Document all repair actions and submits reports/summaries according to schedule.
Ensure proper care of spares, tools, and test equipment, and ensure calibration.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
Understand and utilize sources of help (i.e., manuals, tech support, Facetime app, online resources) to answer questions when performing PM.
Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.