Biomedical Technician 3

GE HEALTHCARE•Remote, OH

9d•Onsite

About The Position

This role involves responding to service calls to evaluate, diagnose, and perform repair and planned maintenance (PM) on complex customer's biomedical equipment. The position drives customer satisfaction through Service Excellence and may function as a Site Leader. Responsibilities include evaluating complex customer biomedical equipment issues, implementing appropriate repairs, performing PM and safety/environmental inspections, and maintaining effective customer relations. The technician will lead others regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation. Proactive daily communication with customers is essential to ensure resolution and follow-up, leading to strong customer relations and satisfaction. The role requires effective communication and partnership with teammates and colleagues, implementing GE/customer facility contracts, and supporting customer and business goals. The technician will lead, instruct, and assist other technicians on basic and complex repairs, and work as a member of a local team to provide efficient service delivery. This includes delegating tasks and performing administrative duties. Proactive outreach to team members for help, sharing best practices, and mentoring is expected. On-call responsibility is shared. Documentation of all repair actions and submission of reports/summaries according to schedule are required. Proper care of spares, tools, and test equipment, including calibration, is necessary. Maintaining approved parts inventory and managing vendor service delivery processes in compliance with GE policies are also key. Enhancing and maintaining technical knowledge of current standards, codes, and procedures for the safe and effective use of medical equipment through formal instruction is crucial. The role may involve performing the duties of a site leader, such as directing activities of fellow BMETs, engaging in a more interactive customer relationship, interacting with customer leadership, and participating in a Safety Committee. Meeting Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements is mandatory.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 4+ years of experience servicing medical equipment; OR equivalent military education and 4+ years of experience servicing medical equipment; OR High School Diploma/GED and 6+ years of experience servicing medical equipment.
Proficiency in completing electronic documentation using technological tools (e.g., Ipad, Iphone) and familiar with technological programs (e.g., Microsoft Office).
Experience developing and maintaining good customer relations at all levels (e.g., nurses, doctors, leadership).
Experience interfacing with both internal team members and external customers as part of a solution based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Ability to work independently and as a team to implement solutions through problem solving.
The successful applicant must comply with GEHC's standard background check, including a post-offer drug test.
In addition, during employment, the employee must comply with all customer access policies, including but not limited to obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government).

Responsibilities

Evaluate complex customer biomedical equipment issues, implement appropriate repairs, perform PM and safety/environmental inspections, and maintain effective customer relations.
Lead others as needed regarding appropriate GE policies, procedures, hospital protocol, and complete necessary documentation.
Establish and engage in proactive daily communications with customers, to ensure resolution and proper follow-up, leading to strong customer relations and customer satisfaction.
Effectively communicate and partner with teammates and colleagues.
Implement GE/customer facility contract and support customer and business goals/objectives.
Lead, instruct, and assist technicians on basic and complex repairs/resolution.
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area (includes delegating tasks and performing administrative duties).
Proactively reach out to others on team (e.g., provide help, share best practices, mentor others).
Share on-call responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools, and test equipment, and ensure calibration.
Maintain approved parts inventory.
Manage vendor's service delivery processes in compliance with GE policies, as instructed.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding safe and effective use of medical equipment through formal instruction.
May perform role of site leader (e.g., direct activities of fellow BMET's assigned to site, engage in a more interactive customer relationship, interact with customer leadership, participate in a Safety Committee).
Meet Health and Human Services, Environment Health and Safety requirements, and all other applicable regulatory requirements.