Biomedical Field Service Technician II - Northwest Region (Float)

Boston Scientific•Milwaukee, WI

18h•Remote

About The Position

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific’s Cardiovascular Division, including products such as IVUS, AVVIGO, AngioJet, ICEfx, FARAPULSE, Rhythmia, and SmartFreeze systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will reside near Milwaukee, WI, providing coverage to the Northwest Region of the U.S. as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.

Requirements

1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role.
High School Diploma/GED with a minimum of 3 years of relevant field service, technical, or biomedical equipment experience
Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on experience
Bachelor’s degree in a related field with relevant technical experience (e.g., field service, maintenance, repair, or support of complex equipment)
Minimum of 1 year in a role requiring travel to customer or field/remote sites
Strong understanding of electronic systems, including analog and digital circuitry
Proficiency in troubleshooting and servicing complex technical or medical equipment
Excellent verbal and written communication skills with a customer-first mindset
Ability to travel approximately 75% of the time to service customers, sometimes on short notice
Ability to work independently and handle multiple priorities with minimal supervision
Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Nice To Haves

Prior technical field service, biomedical, or military technical MOS experience
Experience in hospital or ambulatory surgery environments
Cardiovascular Devices: Background in EP, Cath Lab, or imaging technologies
Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
Strong proficiency with business systems and Microsoft Office Suite

Responsibilities

Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
Deliver technical support for field escalations, customer concerns, and warranty inquiries
Manage routine and emergency service requests within your assigned territory
Accurately document service events, complaint information, and system updates using internal tools
Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
Participate in projects, event support, or cross-functional tasks as required by the business unit
Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities