Biomedical Field Service Technician II - Trenton, NJ

Boston Scientific • Jackson Township, NJ

19h • Remote

About The Position

As a Field Service Technician II at Boston Scientific, you will serve as a trusted technical partner to our customers by installing, maintaining, and servicing Boston Scientific medical systems and devices. This is a hands-on, field-based role that requires strong technical expertise and the ability to solve problems independently. This position plays a critical role in ensuring customer satisfaction through a consistent commitment to delivering high-quality service. You will manage your own territory and work closely with healthcare providers and patients to support optimal equipment performance, user training, and overall service delivery. This role supports Boston Scientific’s MedSurg Division, encompassing products such as the Lumenis Holmium and CO₂ Laser Systems, as well as the GreenLight XPS and HPS Laser Systems. Collaboration with cross-functional teams may include support for sales, complaint resolution, event coverage, and field documentation, depending on business needs. The selected candidate will be based in or near Trenton, NJ, managing their assigned territory and providing coverage to surrounding areas as needed. This position offers a high level of independence, with support and collaboration from senior team members as required.

Requirements

• 1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role.
• High School Diploma/GED with a minimum of 3 years of relevant field service, technical, or biomedical equipment experience
• Completion of a biomedical equipment technician (BMET) certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on experience
• Bachelor’s degree in a related field with relevant technical experience (e.g., field service, maintenance, repair, or support of complex equipment)
• Minimum of 1 year in a role requiring travel to customer or field/remote sites
• Strong understanding of electronic systems, including analog and digital circuitry
• Proficiency in troubleshooting and servicing complex technical or medical equipment
• Excellent verbal and written communication skills with a customer-first mindset
• Ability to travel approximately 75% of the time to service customers, sometimes on short notice
• Ability to work independently and handle multiple priorities with minimal supervision
• Valid driver's license, clean driving record, and access to a reliable service vehicle that meets company insurance requirements

Nice To Haves

• Prior technical field service, biomedical, or military technical MOS experience
• Experience in hospital or ambulatory surgery environments
• Laser Systems: Familiarity with lasers, optics, and safety regulations
• Certification or coursework in Laser Technology, Electronics, or Biomedical Engineering
• Strong proficiency with business systems and Microsoft Office Suite

Responsibilities

• Provide on-site service including installation, maintenance, troubleshooting, calibration, and repair of medical systems and equipment
• Train and educate medical staff on equipment use, safety protocols, and basic troubleshooting
• Deliver technical support for field escalations, customer concerns, and warranty inquiries
• Manage routine and emergency service requests within your assigned territory
• Accurately document service events, complaint information, and system updates using internal tools
• Adhere to standard operating procedures, safety guidelines, and applicable regulatory requirements
• Participate in projects, event support, or cross-functional tasks as required by the business unit
• Maintain strong communication with internal teams, customers, and leadership regarding service activities and priorities

Benefits

• The anticipated compensation listed above and the value of core and optional employee benefits offered by Boston Scientific (BSC) – see www.bscbenefitsconnect.com—will vary based on actual location of the position and other pertinent factors considered in determining actual compensation for the role.
• Compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, among other relevant business or organizational needs.
• At BSC, it is not typical for an individual to be hired near the bottom or top of the anticipated salary range listed above.
• Compensation for non-exempt (hourly), non-sales roles may also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).
• Compensation for exempt, non-sales roles may also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree