Biomedical Field Service Technician II - Customer Integration

Boston Scientific•Fort Lauderdale, FL

2d•Remote

About The Position

As a Field Service Technician II (Endoscopy Integration) at Boston Scientific, you will serve as a trusted technical and customer integration partner supporting the successful implementation and ongoing service of Boston Scientific’s endoscopy capital equipment portfolio. This field-based role combines hands-on technical service responsibilities with a strong focus on customer coordination, procedural integration, and cross-functional collaboration to support seamless clinical operations and a high-quality customer experience. The selected candidate will reside in Florida and provide coverage throughout the U.S. as business needs require. This position offers a high level of independence while collaborating closely with internal stakeholders and customer teams.

Requirements

1 year of experience with an Associate’s degree or technical diploma in Electronics, Biomedical Engineering, Life Sciences, Healthcare Technology Management, or a related technical field; OR an equivalent combination of education, training, and relevant work experience demonstrating the knowledge, skills, and abilities required for the role
High School Diploma/GED with a minimum of 3 years of relevant field service, technical support, biomedical equipment, or customer integration experience
Completion of a BMET certification, formal technical training program, or military technical training with a minimum of 1 year of hands-on technical experience
Bachelor’s degree in a related field with relevant technical, implementation, or field support experience
Minimum of 1 year in a role requiring travel to customer or field/remote sites
Experience supporting customer implementations, integrations, onboarding, or technical service activities
Strong troubleshooting and problem-solving skills involving electronic, mechanical, or medical systems
Ability to manage multiple customer priorities and coordinate activities across internal and external stakeholders
Excellent verbal and written communication skills with a strong customer-focused approach
Ability to work independently with minimal supervision in a field-based environment
Ability to travel approximately 75% of the time domestically within the U.S., sometimes on short notice
Valid driver’s license, clean driving record, and access to a reliable service vehicle meeting company insurance requirements
Proficiency with Microsoft Office Suite, Salesforce, or related service documentation platforms

Nice To Haves

Prior field service, biomedical equipment, healthcare IT, clinical integration, or military technical experience
Experience in endoscopy, urology, operating room, or ambulatory surgery center environments
Experience supporting capital equipment implementations, customer onboarding, or workflow integration projects
Familiarity with hospital networking, medical device connectivity, or procedure room technologies
Strong understanding of healthcare customer workflows and clinical operations
Experience supporting endoscopy or urology capital systems and related technologies
Certification or coursework in Electronics, Biomedical Engineering, or Healthcare Technology Management
Demonstrated ability to build strong customer relationships and support long-term adoption success

Responsibilities

Serve as the primary technical and customer integration resource for endoscopy capital equipment implementations
Conduct pre-installation site assessments and recommend system configurations compatible with procedure room infrastructure and workflow requirements
Coordinate and support system installations, evaluations, go-lives, upgrades, and customer onboarding activities
Manage clinical and technical customer relationships to ensure smooth implementation and adoption of capital systems
Identify and resolve workflow, operational, and technical barriers during evaluation and integration periods
Provide onsite and remote technical support, troubleshooting, maintenance, calibration, and repair of capital equipment
Perform preventative and corrective maintenance, software updates, and component replacement activities
Train and educate physicians, nurses, sterile processing teams, and clinical staff on system operation, safety protocols, and best practices
Document procedure room configurations and system details to support remote troubleshooting and ongoing service needs
Capture, track, and report customer issues, complaints, and field observations through Salesforce and internal quality systems
Maintain accurate installation, service, maintenance, and account documentation in compliance with company and regulatory requirements
Partner with Field Sales, Clinical Specialists, R&D, Commercialization, and Technical Support teams to support product launches, customer escalations, and strategic initiatives
Support special projects, event coverage, and cross-functional business needs as required
Maintain strong communication with customers, leadership, and internal partners regarding project timelines, service activities, and customer priorities