Biomedical Equipment Technician 3

GE HealthCare

19d • $75,680 - $113,520

About The Position

Responds to service calls to evaluate, diagnose, repair, and perform planned maintenance on complex customer biomedical equipment, while driving customer satisfaction through Service Excellence. The technician may also function as a Site Leader, directing activities of other BMETs, engaging with customer leadership, and participating in safety activities.

The role includes providing efficient service delivery across assigned accounts, maintaining customer relationships, documenting repair work, managing equipment and parts, and complying with GE policies and applicable regulatory, health, safety, and environmental requirements. The position shares on-call responsibility and may include delegating tasks and administrative duties.

The successful applicant must meet GE HealthCare’s background-check requirements, including a post-offer drug test, and comply with customer access policies. The role is not eligible for employment visa sponsorship. U.S.-based positions offer an annual pay range of $75,680–$113,520; compensation may also include performance-based incentives. Relocation assistance is provided.

Requirements

• Associate’s or bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field and 4 or more years of experience servicing medical equipment; or equivalent military education and 4 or more years of experience; or a high school diploma/GED and 6 or more years of experience servicing medical equipment.
• Proficiency in electronic documentation using technological tools such as an iPad or iPhone, and familiarity with programs such as Microsoft Office.
• Experience developing and maintaining good customer relations at all levels, including nurses, doctors, and leadership.
• Experience interfacing with internal team members and external customers as part of a solution-based service process.
• Strong communication skills, including the ability to explain technical issues to customers in an easy-to-understand manner.
• Ability to work independently and as part of a team to implement solutions through problem solving.
• Ability to lift, carry, push, and pull up to 35 pounds unassisted.
• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
• Ability to reach at, above, and below shoulder level; flex and extend the neck; and use good hand and finger dexterity.
• Must comply with GE HealthCare’s standard background check, including a post-offer drug test, and customer access policies, which may require proof of immunizations and additional drug tests or background checks.
• Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Responsibilities

• Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
• Perform planned maintenance and safety and environmental inspections.
• Maintain effective customer relations and communicate proactively with customers to ensure resolution and follow-up.
• Lead others on appropriate GE policies, procedures, hospital protocols, and required documentation.
• Partner effectively with teammates and colleagues.
• Implement GE and customer facility contracts and support customer and business objectives.
• Lead, instruct, and assist technicians with basic and complex repairs and issue resolution.
• Work as part of the local team to provide efficient service delivery to assigned accounts, including delegating tasks and performing administrative duties.
• Provide help, share best practices, and mentor other team members.
• Share on-call responsibility.
• Document repair actions and submit reports or summaries according to schedule.
• Care for spares, tools, and test equipment, ensure equipment calibration, and maintain approved parts inventory.
• Manage vendors’ service delivery processes in compliance with GE policies, as instructed.
• Maintain technical knowledge of current standards, codes, and procedures for the safe and effective use of medical equipment through formal instruction.
• May serve as Site Leader by directing BMET activities at a site, engaging with customer leadership, and participating in a Safety Committee.
• Meet Health and Human Services, Environment Health and Safety, and other applicable regulatory requirements.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k) plan with employee and company contribution opportunities
• Life insurance
• Disability insurance
• Accident insurance
• Tuition reimbursement
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
• Relocation assistance
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree