Biomedical Equipment Technician 2

GE HealthCare

2d•Onsite

About The Position

Responds to service calls to evaluate, diagnose, and repair or perform planned maintenance on progressively complex customer biomedical equipment, while driving customer satisfaction through Service Excellence. The role supports efficient service delivery across assigned accounts and implements GE/customer facility contracts in support of business goals and objectives. The technician may lead, instruct, and assist other technicians, and may serve as a Site Leader by directing fellow Biomedical Technicians at a site and engaging in broader customer account activities. The role shares on-call/pager responsibilities and may require after-hours or weekend availability for critical issues and coverage. The position requires compliance with GEHC quality, safety, environmental, regulatory, and customer access requirements. Employment is onsite, and relocation assistance is provided. GE HealthCare does not sponsor employment visas for this opening.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, plus at least 2 years of experience servicing medical equipment; OR equivalent military education and at least 2 years of experience servicing electrical or mechanical equipment; OR a High School Diploma/GED and at least 4 years of experience servicing medical equipment.
Analytical and communication skills, including the ability to explain technical issues to customers in an easy-to-understand manner.
Ability to lift, carry, push, and pull up to 35 pounds unassisted.
Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for long periods.
Ability to reach at, above, and below shoulder level; flex and extend the neck; and perform tasks requiring good hand and finger dexterity.
Vision abilities may include color, close, distance, peripheral vision, and depth perception.
Willingness to be available after hours or work a rotating on-call schedule, including weekends, for critical issues and coverage as necessary.
Must comply with GEHC's standard background check, including a post-offer drug test, and customer access policies, which may require proof of immunizations, additional drug tests, or background checks, including a federal government background check when supporting a federal contract.
Must be legally authorized to work in the United States; employment visa sponsorship is not available.

Responsibilities

Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
Perform planned maintenance, safety inspections, and environmental inspections.
Maintain effective customer relations and establish proactive daily communications to support resolution, follow-up, and customer satisfaction.
Follow and guide others on applicable GE policies, procedures, hospital protocols, and required documentation.
Communicate and partner effectively with teammates and colleagues.
Implement GE/customer facility contracts in support of business goals and objectives.
Lead, instruct, and assist technicians with basic and complex repairs and issue resolution.
Work as a member of the local team to provide efficient service delivery to all accounts in the assigned area.
Share on-call/pager responsibility and provide after-hours or rotating on-call coverage, including weekends, as necessary.
Document repair actions and submit reports and summaries according to schedule.
Care for spares, tools, and test equipment and ensure equipment calibration.
Maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies, as instructed.
Maintain technical knowledge of current standards, codes, and procedures for safe and effective use of medical equipment through formal instruction.
May perform Site Leader duties, including directing fellow Biomedical Technicians at a site and participating in customer safety committees or other account activities.
Meet Health and Human Services, Environmental Health and Safety, and other applicable regulatory requirements.
Comply with GEHC quality policies, the Quality Management System, applicable laws and regulations, and quality goals.
Complete planned Quality and Compliance training by established deadlines.
Immediately identify and report customer quality or compliance concerns to the Quality Organization.