Biomedical Engineer (Clinical Specialist)

Brainlab•Durham, NC

8d•$65,000 - $75,000

About The Position

Brainlab is seeking a Biomedical Engineer to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating-room personnel, helps maximize product efficiency and usage during surgery, and manages the installed product base, including basic third-party integrations. It analyzes and resolves product issues, contributes engineering expertise to quality improvements, and supports complex cases and product launches as availability permits. The position also drives customer utilization through specialized workflows and applications, serves as an escalation point for regional clinical issues, and supports preoperative imaging. It trains physicians and hospital personnel and acts as the primary customer liaison, assessing satisfaction and usage and making recommendations. In collaboration with commercial, marketing, and research teams, the role supports sales opportunities, upgrades, demonstrations, evaluations, and R&D projects. It also participates in meetings and trade shows, maintains product knowledge and certification, collaborates with regional support leadership, and documents working hours in Salesforce. The listed salary range is $65,000–$75,000. Brainlab describes a business-casual environment and a competitive compensation package with medical, dental, life, LTD, STD, and matching 401(k) benefits.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; experience with a healthcare company or provider is preferred.
Proficiency with PC software applications, including Microsoft Office.
Self-motivation and attention to detail.
A demonstrated ability to make independent decisions.

Nice To Haves

At least 1 year of sales experience with a healthcare company.
Knowledge of surgical procedures, anatomy, and medical terminology.
Technical support experience with a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and operating-room personnel, evaluating options and solving problems during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve product issues for Brainlab systems at assigned accounts using Salesforce, detailed analysis, critical thinking, technical training, and documentation.
Recommend product modifications to contribute to quality improvement.
Provide clinical case coverage and support for complex cases and Go Live launches, subject to availability.
Drive customer utilization, especially through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist Radiology staff with necessary scans before surgery.
Educate and train physicians and hospital personnel—including OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies staff—on IGS products and services.
Develop and conduct training programs that enable hospital staff to implement in-house training.
Serve as the primary customer liaison, maintaining contact, assessing satisfaction and usage, and providing recommendations.
Work with the Application Consultant to increase revenue through spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Keep current on Brainlab and competitive IGS products and services through training, research, and analysis.
Collaborate with the Regional Support Manager to contribute content to team calls and meetings, including clinical knowledge transfer, best practices, and case information.
Maintain Salesforce documentation of all working hours.
Attend annual IGS continuing education and maintain annual product certification competency.
Perform additional duties as assigned.