Biomedical Engineer (Clinical Specialist)

Brainlab•Houston, TX

1d•$65,000 - $75,000

About The Position

Brainlab is seeking a Biomedical Engineer to provide clinical and technical support for Image Guided Surgery (IGS) products and services. The role provides on-site guidance to physicians and operating room personnel during surgery, helps maximize product efficiency and usage, and manages the installed base, including basic third-party integrations. The position analyzes and resolves product issues at assigned accounts, contributes engineering expertise to quality improvements, and supports complex cases and product launches as availability allows. The Biomedical Engineer drives customer utilization through unique workflows and special applications, serves as an escalation point for regional clinical issues, and assists radiology staff with pre-surgical scans. The role trains physicians and hospital personnel—including operating room, radiology, central sterile processing, biomedical, and information technology staff—and develops training programs that enable hospitals to provide internal training. It also serves as the primary customer liaison, assesses satisfaction and usage, and recommends improvements. The position collaborates with application, account, marketing, and regional support colleagues on customer initiatives, revenue opportunities, demonstrations, evaluations, and research and development projects. It attends meetings and trade shows, stays current on Brainlab and competitive products, documents working hours in Salesforce, and maintains annual product certification through continuing education. Additional duties may be assigned. Employment is at will.

Requirements

Bachelor of Science in Biomedical Engineering, Biomechanical Engineering, Bioengineering, Clinical Engineering, or Nursing.
At least 1 year of experience in a technical support role; the stated minimum range is 1–3 years, preferably for a healthcare company or provider.
Proficiency with PC software applications, including Microsoft Office.
Self-motivation and attention to detail.
A proven ability to make independent decisions.

Nice To Haves

At least 1 year of sales experience with a healthcare company; the stated preferred range is 1–2 years.
Knowledge of surgical procedures, anatomy, and medical terminology.
Experience in technical support for a healthcare company or provider.

Responsibilities

Provide on-site consulting and guidance to physicians and operating room personnel, evaluating options and problem-solving during surgery to maximize Brainlab product efficiency and usage.
Manage and maintain the installed base, including basic third-party integrations.
Analyze and resolve Brainlab system product issues at assigned accounts through Salesforce, using technical training, documentation, detailed analysis, and critical thinking.
Recommend product modifications as part of the quality improvement process.
Provide clinical case coverage and support for complex cases and Go Live launches, based on availability.
Drive customer utilization, particularly through unique workflows and special applications.
Act as the escalation point for regional clinical issues.
Direct and assist radiology staff with necessary pre-surgical scans.
Educate and train physicians and hospital personnel on IGS products and services.
Develop and conduct hospital staff training programs that enable in-house training.
Serve as the primary customer liaison, assess customer satisfaction and usage, and provide recommendations.
Work with the Application Consultant to increase revenue through spare parts, upgrades, and contract renewals.
Collaborate with the Application Consultant, Area Account Manager, and Marketing Manager on market transparency, upgrade initiatives, demonstrations and evaluations, and R&D projects.
Attend meetings and trade shows to demonstrate and promote IGS products and services.
Stay informed about Brainlab and competitive IGS products and services through ongoing training, research, and analysis.
Collaborate with the Regional Support Manager and contribute content to team calls and meetings, including clinical knowledge transfer, best practices, and case information.
Document all working hours in Salesforce.
Attend annual IGS Continuing Education and maintain annual product certification competency.