Biomed Technician II-Eden Medical Castro Valley, CA

GE HealthCare

23h•$77,760 - $116,640•Onsite

About The Position

This role involves responding to service calls to evaluate, diagnose, and perform repairs and planned maintenance on complex customer biomedical equipment. The primary goal is to drive customer satisfaction through excellent service delivery. The technician will also be responsible for maintaining effective customer relations, adhering to GE policies and hospital protocols, and collaborating with teammates to ensure efficient service.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and 2+ years of experience servicing medical equipment; OR equivalent military education and 2+ years of experience servicing electrical or mechanical equipment; OR High School Diploma/GED and 4+ years of experience servicing medical equipment.
Analytical and communication skills with the ability to communicate technical issues to the customer in an easy to understand manner.
Must comply with GEHC's standard background check, including a post-offer drug test.
Must comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks.
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted.
Frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time.
Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity.
Specific vision abilities required include color, close vision, distance vision, peripheral vision and depth perception.
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Must be legally authorized to work in the United States.
Employment is conditioned upon the successful completion of a drug screen (as applicable).

Nice To Haves

May perform role of Site Leader (e.g., direct activities of fellow Biomedical Technicians assigned to site, engage in a more interactive customer relationship, which may include Safety Committee or other participation, with regard to overall account activity).

Responsibilities

Evaluate complex customer biomedical equipment issues and implement appropriate repairs.
Perform planned maintenance (PM), safety and environmental inspections.
Maintain effective customer relations.
Follow and guide others regarding appropriate GE policies, procedures, and hospital protocol.
Complete necessary documentation.
Effectively communicate and partner with teammates and colleagues.
Establish and engage in proactive daily communications with customers to ensure resolution and proper follow-up.
Implement GE/customer facility contract, supporting business goals and objectives.
Lead, instruct, and assist technicians on basic and complex repairs and resolution.
Work as a member of a local team to provide efficient service delivery to all accounts within the assigned area.
Share on-call/pager responsibility.
Document all repair actions and submit reports/summaries according to schedule.
Ensure proper care of spares, tools, and test equipment, and ensure calibration.
Maintain approved parts inventory.
Manage vendors' service delivery processes in compliance with GE policies.
Enhance and maintain technical knowledge of current standards, codes, and procedures regarding the safe and effective use of medical equipment.
May perform the role of Site Leader, directing activities of fellow Biomedical Technicians, engaging in a more interactive customer relationship, and participating in Safety Committees.
Meet Health and Human Services, Environment Health and Safety requirements, and/or all other applicable regulatory requirements.
Comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
Complete all planned Quality and Compliance training within the defined deadlines.
Identify and report any and all customer quality or compliance concerns immediately to the Quality Organization.