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Drägerwerk AG & Co. KGaA•Telford, PA

3d•Onsite

About The Position

This role is for a BioMed Field Service Engineer II based in Columbus, OH, within the Draeger, Inc. service function. The position is permanent and involves field service work. The engineer will operate with a high degree of independence, providing installation, maintenance, recall, and repair support for a broad range of assigned medical device modalities and models at customer sites. Key aspects of the role include driving customer satisfaction through service metrics, professional engagement, following company procedures, and maintaining accountability for assigned assets. The position also involves contributing to team effectiveness and providing occasional field support to adjacent team members.

Requirements

Associates in Electronics or related discipline or equivalent combination of education and experience.
Minimum of 2 to 4 years of experience – biomedical or electronic field service
Experience working independently while reaching assigned goals.
Strong customer communication skills.
Able to review service history and device log data to achieve repairs.
Effective communicator with internal and external customers.
Able to interpret technical documentation to diagnose and resolve equipment issues.
Proficient with Microsoft Office and other business systems.
Works independently and manages multiple priorities.
Customer focused with a strong learning orientation.
Demonstrates effective planning and execution skills

Nice To Haves

Computer networking experience is preferred.

Responsibilities

Provides installation, maintenance, recall, and repair support for a broad range of assigned modalities and models at customer sites.
Operates with a high degree of independence and minimal oversight.
Drives customer satisfaction through consistent achievement of service metrics and professional engagement with customers and stakeholders.
Follows company procedures and maintains accountability for assigned assets, including vehicle, inventory, and test equipment.
Contributes ideas to support a team’s effectiveness and provides occasional field support to adjacent team members as business needs require.
Performs preventative maintenance and recall service for all models within the territory.
Diagnoses, evaluates, calibrates, and repairs nonfunctioning devices to OEM standards for assigned models.
Installs new medical devices, demo units and loaners per OEM standards.
Leverages available technology to manage service orders, access customer and equipment information, accurately document completed service work promptly, and utilize technical documentation and diagnostic tools.
Consistently achieves assigned KPIs while adhering to all operational procedures and work instructions.
Maintains full compliance with Field Service Engineer requirements by completing required training, managing calibrated test equipment, performing inventory cycle counts and discrepancy resolution, and adhering to service order documentation standards.
Maintains accountability for assigned company assets, including vehicle, inventory, and test equipment.
Work at varying locations, travel as required, and adjust work hours, including nonstandard business hours, to meet customer and business needs.
Occasionally responsible for up-skilling new team members.