Biologics Coordinator Assistant

Greater Austin Allergy•Austin, TX

1d•Onsite

About The Position

The Biologics Coordinator Assistant supports the management and coordination of biologic therapies for patients. This role involves handling administrative tasks, maintaining accurate documentation, managing inventory, and facilitating effective communication among patients, clinics, pharmacies, and insurance providers.

Requirements

Strong written and verbal communication for effective interaction with patients, clinics, and colleagues.
Familiarity with biologic agents, processes, insurance requirements, and healthcare standards.
Demonstrates empathy and support in interactions with patients and co-workers.
Strong time management and prioritization abilities with attention to detail.
Understanding of health and safety standards, HIPAA regulations, and medical terminology.
Competence in utilizing required technology and computer systems.
Ability to address patient inquiries and logistical challenges effectively.
Capacity to work well in a team environment and adapt to changing priorities.
Commitment to providing outstanding patient support while maintaining professionalism in high-pressure situations.
Familiarity with prior authorization processes for medications and basic insurance protocols.
High school diploma or equivalent required
Minimum of one (1) year of experience in a medical office or healthcare setting.

Nice To Haves

Previous experience as a Medical Assistant is a plus.
Experience with prior authorizations and medication processes is highly preferred.

Responsibilities

Initiate and manage biologics processes by handling paperwork for patients and clinics, and submitting applications to the appropriate channels.
Maintain organized documentation, including current authorizations for biologics patients, utilizing spreadsheets.
Assist in the implementation of biologic therapies for patients, ensuring a smooth transition into treatment.
Communicate effectively with patients about the biologics process, requirements, and provide ongoing support.
Schedule appointments for new biologic treatments, discuss copays (excluding Dupixent), and obtain necessary consents.
Receive, log, track, and manage the inventory of biologics medication for all SPN sites, ensuring accurate data entry into the Rosch system.
Coordinate the weekly distribution and delivery of medication to all locations, ensuring timely access to treatment.
Engage with patients, clinics, and pharmacies to provide updates on medication status and address inquiries.
Collaborate with relevant parties regarding patient cases, prescription clarifications, and assist with appeals or peer-to-peer appointments with insurance providers.
Manage insurance information and process biologic prescriptions, including refills for SPN patients.
Initiate the insurance approval process when the standard billing system isn't available and request additional medical records as needed.
Utilize required technology and programs proficiently, including the IMS system for billing and inventory management.