Bingo Office Clerk + Tips
About The Position
Performs general office duties within the Bingo Department, providing administrative and clerical support to all areas of Bingo operations. The Resort and Gaming operations function seven days a week, 24 hours a day. It may be necessary to reschedule shifts according to business volume, and you must be willing and available to meet these demands. While performing the duties of this job, the team member will regularly be required to walk, stand, and sit. The associate will occasionally be required to climb and maintain balance. Additionally, the team member will frequently use hands and arms to carry and lift items. Specific vision abilities required include close vision and distance vision. The work environment characteristics described are representative of those a team member encounters while performing the essential functions of this job. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high noise levels. The team member may also come into contact with noxious and abrasive chemicals that must be handled properly to ensure the safety of the team member and others. Schedule varies by operational needs.
Requirements
- High school diploma or equivalent
- Basic mathematical skills
- Maintain compliance with Tribal Internal Control Standards (TICS) and Minimum Internal Control Standards (MICS)
- Proficient in the English language
- Ability to handle multiple tasks in a fast-paced, ever-changing environment
- Maintain a professional appearance and demeanor at all times
- Excellent guest service and communication skills
- Strong interpersonal skills with an outgoing personality
- Ability to remain calm in difficult situations
- Meet or exceed customer expectations and respond to all related inquiries
- Ability to effectively handle workplace issues, including anticipating, preventing, identifying, and resolving problems as necessary
Nice To Haves
- Cash handling and credit card transaction experience preferred
- Basic knowledge of proper office procedures
- Minimum of one year of customer service experience preferred
- Be courteous and demonstrate genuine care for all coworkers and guests
- Ability to work effectively in a team environment
- A second language is an asset
- Willingness to work a variety of day, night, and weekend shifts
Responsibilities
- Support all areas within Bingo operations
- Be knowledgeable of all bingo games, specials, and promotions
- Verify winning cards, calculate prize amounts, and distribute funds to winning customers
- Perform cash and credit card transactions
- Provide customer service to all Bingo players
- Attend required training related to gaming operations and regulatory requirements
- Perform all functions in accordance with applicable Tribal, Federal, and other relevant laws, rules, and gaming regulations
- Remain current on all rules and regulations to ensure compliance
- All staff members are expected to adhere to the Miccosukee Tribe of Indians of Florida Merit System Policies and to work collaboratively while supporting all teams they interact with to achieve the Enterprise’s objectives
- Perform any other duties as required, consistent with the position, department, and organization
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
