Bingo Gaming Associate

Viejas Casino & Resort•Alpine, CA

2d•Onsite

About The Position

The Bingo Gaming Associate is responsible for various tasks related to the operation of bingo games and the sale of related products. This includes handling cash, verifying inventory, assisting guests, calling numbers, paying winners, and performing basic maintenance on gaming machines. The role requires excellent customer service, cash handling skills, and the ability to work in a fast-paced environment.

Requirements

High school diploma or general education degree preferred.
Six or more months related experience and/or training.
Cash handling experience.
Excellent customer service skills.
Must be motivated and sales oriented.
Knowledge of computer systems.
Good written, verbal, and interpersonal communication skills.
Ability to maintain accurate records.
Ability to multi-task, work in a fast paced, high stress environment.
Must be a self-starter, punctual and able to adjust to change.
Must be flexible to work different shifts.

Nice To Haves

Knowledge of gaming machines and player tracking systems preferred.
Knowledge of OMNI System preferred.

Responsibilities

Counts and verifies cash from vault cage cashier at the beginning of shift.
Counts and verifies inventory of special game sheets, paper, pull tabs, daubers and other bingo related products at the beginning and ending of shift.
Sells bingo games and pull tabs to guests, entering sales into the Epic System and performing cash handling transactions.
Calls back winning numbers to the Bingo Caller.
Pays Bingo and pull tab winners, securing payment from the Bingo Cage Cashier for single winners of $25 or more.
Answers the Bingo Reservation line and takes reservations for Fixed Base Units.
Responds to guests questions regarding Bingo Rules, programs, and promotions, and informs guests of current and future promotions.
Balances the sale of the pull tabs at the end of shift and reports any discrepancies (shortages or overages) on appropriate documentation.
Deposits cash to the vault cage cashier at the end of the shift.
Performs basic repair of bingo gaming machines and related equipment such as paper fills, ticket jams, bill validator errors, bill jams, monitor adjustments and resizing, and Bally I-View functions.
Maintains accurate documentation of repair log during shift.
Responds to calls in a timely manner.
Protects company assets and reports any fraudulent activity.
Understands and practices good safety and sanitation procedures.
Complies with all governmental laws and regulations and all casino and departmental policies and procedures, including Title 31 Regulations, Minimum Internal Control Standards, and Tribal Gaming Commission Regulations.
Performs all related and compatible duties as assigned.
Does not provide supervision to others.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount
And, much more! Benefits vary for PT and FT employment