Bingo Floor Associate

Seneca Gaming and Entertainment•City of Salamanca, NY

3d•Onsite

About The Position

The Bingo Floor Associate is responsible for the sales of all bingo paper, instants, and electronic bingo devices on the bingo floor and at the register. This role involves handling large sums of money daily and providing excellent customer service to guests. All duties must be performed in accordance with the rules and regulations set forth by regulatory bodies, Seneca Gaming and Entertainment’s policies and procedures, NIGC Minimum Internal Control Standards, and SGA Tribal Internal Control Standards.

Requirements

Must be a minimum of 18 years of age or older upon employment.
High school diploma or equivalent required.
Must possess excellent math skills.
Experience with computers necessary.

Nice To Haves

Previous customer service experience preferred.
A positive personality and ability to adapt to a fast-paced environment a plus!

Responsibilities

Greet guests and make them feel welcome, presenting themselves with the utmost professionalism.
Sell products to guests at the cashier stations and on the bingo floor.
Answer guest questions and direct them to the proper areas.
Maintain knowledge of the complete schedule and programming of operating hours, upcoming special games, including pricing booklets, specials, and prize structure.
Issue/Return products to be sold from the Bingo Inventory Department.
Verify winner(s) by calling back proper numbers to the Bingo Caller.
Obtain and recount the startup bank from the Vault room.
Count products and money for periodic drops to the Vault room.
Count final drop at the end of each shift and return the startup bank to the Vault room.
Handle large amounts of money daily and check for counterfeit.
Complete all necessary daily paperwork for variances procedures.
Perform other duties as assigned.