Bingo Attendant

Laguna Development Corp•Albuquerque, NM

3d•Onsite

About The Position

The Bingo Attendant is responsible for ensuring customers have an enjoyable, friendly, and well-organized bingo experience by explaining games, selling bingo machines and paper, calling numbers, verifying winnings, paying prizes, and balancing all issued paper and money. This role requires strict adherence to Laguna Development Corporation (LDC) core values, policies, and procedures, as well as Pueblo of Laguna Gaming regulations. Key duties include starting sessions and sales on time, accurately handling receipts and cash registers, maintaining organized sales, promoting and up-selling games and merchandise, updating signage (including progressive games), and ensuring all equipment (PA systems, caller equipment) and the stage area are in proper working condition. The attendant must also make clear announcements, speak effectively over microphones, monitor the audience to maintain order, keep games running during emergencies, and ensure guests understand all procedures. Exceptional customer service is essential, including building relationships, greeting guests warmly, assisting with gameplay, resolving issues professionally, and maintaining a positive, respectful attitude toward both customers and coworkers while working collaboratively as part of a team. Additional responsibilities include maintaining cleanliness, documenting discrepancies, handling guest questions efficiently, learning guest preferences, and providing information about services, amenities, promotions, and events.

Requirements

At least 21 years old
Basic computer and office equipment proficiency
Ability to use POS systems and microphone equipment
Ability to lift and move items over 50 lbs.
Ability to perform repetitive hand use
Ability to problem-solve, make decisions, and organize
Must obtain and maintain a gaming license
Must comply with Title 31 (Bank Secrecy Act) certification requirements
Must pass pre-employment drug/alcohol screening
Must pass a cashier test

Nice To Haves

High school diploma or GED
Relevant experience
Cash handling experience
Calling experience

Responsibilities

Explaining games
Selling bingo machines and paper
Calling numbers
Verifying winnings
Paying prizes
Balancing all issued paper and money
Starting sessions and sales on time
Accurately handling receipts and cash registers
Maintaining organized sales
Promoting and up-selling games and merchandise
Updating signage (including progressive games)
Ensuring all equipment (PA systems, caller equipment) and the stage area are in proper working condition
Making clear announcements
Speaking effectively over microphones
Monitoring the audience to maintain order
Keeping games running during emergencies
Ensuring guests understand all procedures
Building relationships with guests
Greeting guests warmly
Assisting with gameplay
Resolving issues professionally
Maintaining a positive, respectful attitude toward both customers and coworkers
Working collaboratively as part of a team
Maintaining cleanliness
Documenting discrepancies
Handling guest questions efficiently
Learning guest preferences
Providing information about services, amenities, promotions, and events