Billing Team Lead

DWF•Vancouver, BC

About The Position

DWF Group is a global provider of integrated legal and business services. As part of the DWF Group, our Canadian legal team is driven by innovation, collaboration, and a shared commitment to excellence. We foster a professional, supportive, and engaging environment where our people are encouraged to grow and contribute meaningfully. With a strong focus on litigation, we continually look beyond traditional approaches to deliver progressive, creative solutions that add real value for our clients. DWF takes pride in cultivating a collegial workplace that promotes teamwork, professional development, and social connection among staff and lawyers alike. We believe people thrive when they feel supported, empowered, and part of a collaborative culture. Join us at DWF! We currently have an exciting opportunity for a Billing Team Lead. This role includes oversight of national eBilling operations across Canada. If you’re looking to take the next step in your career in a dynamic, professional, and high-performing environment, this role is for you. This opportunity is ideal for an experienced billing professional who can build strong relationships, demonstrate attention to detail, and effectively manage a high-volume workload while leading a team.

Requirements

5+ years of experience in eBilling within a law firm or professional services environment, including at least 2 years of leadership experience
Strong knowledge of eBilling systems and platforms (e.g., Legal Tracker, Passport, TyMetrix, CounselLink)
Experience working with LEDES files and manual submissions
Advanced knowledge of billing systems such as 3E, eBilling Hub, Elite Enterprise, or similar platforms
Excellent communication and interpersonal skills, with the ability to build strong working relationships
High attention to detail with strong organizational and analytical skills
Proven problem-solving and critical thinking capabilities
Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
Strong client service orientation with a collaborative, team-focused approach
Proficiency in Microsoft Office Suite, particularly Excel

Responsibilities

Lead, coach, and support Billing team members, including oversight of national eBilling operations
Oversee end-to-end billing processes, including draft preparation, revisions, finalization, and distribution of invoices
Ensure accurate and timely submission of e-bills through client portals (e.g., Bottomline, TyMetrix, CounselLink, CounselGo)
Track, analyze, and reduce invoice rejections by identifying root causes and implementing corrective actions
Ensure compliance with client billing guidelines, firm policies, and performance targets set by leadership
Act as an escalation point for complex billing issues, resolving discrepancies and supporting timely resolution
Respond promptly to client and internal billing inquiries, maintaining a high standard of service
Maintain billing records, file lists, and track items such as missing budgets and file closures
Monitor and follow up on outstanding invoices in collaboration with Collections
Support the team during peak periods and coordinate with Accounting to resolve billing issues
Prepare client reports and support ad hoc requests as required
Identify and implement process improvements to enhance billing efficiency, accuracy, and consistency