Billing Team Lead

AltaPointe Health•Mobile, AL

About The Position

This role involves supervising Insurance Clerk I and II positions within a computerized billing system. The specific system assigned may vary at the direction of the Business Manager. The position requires verifying patient demographic and billing information, checking insurance eligibility, responding to patient billing inquiries, and reviewing encounter tickets for accuracy. Key responsibilities include entering charges and payments into the billing system, tracking encounter tickets to ensure all activities are posted and balanced, maintaining medical records and billing files, and processing billing documents. The role also involves providing internal training on the billing process and collaborating with the department to resolve billing and collection issues. Additionally, the Billing Team Lead will assist in overseeing the processing of medical bills and perform other administrative duties as assigned, including participating in performance improvement activities and committees. The role requires the ability to work the defined schedule, including overtime as needed, and to maintain a cooperative and respectful attitude towards colleagues and patients.

Requirements

High school diploma or equivalent
Three years’ experience working in an insurance billing office
Working knowledge of accounts receivable and insurance billing processes
Strong computer skills

Nice To Haves

Ability to work schedule as defined and overtime as required.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumer’s needs, expectations and individual differences.

Responsibilities

Supervises Insurance Clerk I and II positions in assigned computerized billing system.
Verifies patient demographic and billing information.
Verifies insurance eligibility through individual insurance carrier websites and documents necessary information.
Responds to patient billing inquiries.
Reviews encounter tickets for completeness and accuracy of CPT and ICD10 codes and follows up with clinic administrative personnel when appropriate coding and documentation are not available.
Keys charges into computerized billing system.
Collects patient co-payments or balances due on account and enters payments into computerized billing system.
Tracks encounter tickets weekly to ensure that all clinical activities are posted, that all ‘no show’ and ‘canceled’ patients are correctly recorded for compliance, and that charges, payments, and deposits balance.
Assists in the accurate maintenance of medical records and billing files.
Processes and files billing documents as required.
Provides internal training regarding the billing process.
Works cooperatively within the department to resolve problems regarding billing and collections.
Assists with overseeing the processing of medical bills, regarding patients and/or payers, as necessary.
Seeks supervision and consultation as needed.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Treats consumers with care, dignity, compassion and respect.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as requested.
Completes assigned tasks in a timely manner.
Works in a cooperative manner with other AltaPointe employees.
Follows AltaPointe policies and procedures.
Receives and responds to inquiries of accounting matters promptly and courteously.
Assists with performance of duties of other accounting staff in periods of absence.
Performs other duties as assigned.