Billing Lead

Waukesha County Technical College • Wi 53072, WI

2d • Onsite

About The Position

Under general supervision, the Billing Lead reviews and monitors student accounts and student billing, resolves student and company billing discrepancies, creates and monitors installment plans, reviews and processes tuition appeals, assists students and staff regarding student accounts and fees, and monitors and updates settings and fees in payment system software and account receivable billing system. This role serves as a resource and lead worker in providing technical guidance and assistance to billing and enrollment staff, and trains and updates staff on new functionality and changed processes within accounts receivable module and Touchnet products. The position requires working cooperatively with registration, scheduling, admissions, financial aid, financial accounting, advising and instructional departments to coordinate and improve processes. The role also reviews Wisconsin Technical College System client reporting reports for Wisconsin G.I. Bill, Post 911 remission, and State fire funding course reimbursement to ensure accuracy of program fees codes and reports, and posts and reconciles collection payments to collection agency statements. The Billing Lead participates in and contributes to assignments and special projects of a similar nature and level.

Requirements

• Working knowledge of accounting principles, theory, and practices
• Thorough working knowledge of accounting information systems, accounts receivable and collection processes
• Working knowledge of computer concepts and applications including database ad hoc report creation and queries, spreadsheets, and word processing
• Ability to communicate effectively, both orally and in writing
• Ability to develop and maintain effective working relationships with students, staff, and the general public
• Skill in providing customer service and diffusing angry or difficult customers
• Ability to plan, organize, and schedule activities
• Ability to work in a team environment
• Ability to work with minimal supervision
• Ability to train and provide direction to other staff
• Ability to organize and analyze information and reports
• Aptitude for accuracy and detail
• Associate’s degree in Accounting or closely related field
• Three years of billing and/or collection experience
• Candidates must be legally authorized to work in the United States at the time of hire and maintain that authorization through employment.
• Verification of employment eligibility will be required upon hire.
• WCTC does not provide employment-based visa sponsorship.

Nice To Haves

• Internal team members are encouraged to grow their careers at WCTC! To be eligible to apply for a new role, employees must be in their current position for at least six (6) months.

Responsibilities

• Review, monitor and resolve student billing problems, complaints and inquiries for student and agency accounts.
• Assist and instruct students regarding fees on account, refund policy, refunds, course fees, payments, payment plans, appeal process, holds, direct deposits, third party billing, saved payment methods, collections, financial aid disbursements, 1098T tax form, etc.
• Set up and monitor manual student payment plans.
• Analyze accounts for accuracy and correctness of application of payments and resolve discrepancies.
• Review large volume of tuition appeals annually, investigate and make determination if appeal warrants waiver or reduction of fees charged.
• Process refund or waiver of fees if appropriate.
• Respond to student by letter regarding outcome of appeal.
• Set up new users, reset passwords, unlock accounts, manage terms, update/change settings, etc. for payment software system.
• Update software system course fee tables and course fee forms.
• Coordinate term changes with IT and scheduling staff where necessary.
• Review course fees for accuracy; follow up on fee errors and assist with corrections.
• Answer questions from staff regarding fees, adding additional fees, refund percentage, senior discount, out of state fees and calculation rates.
• Request updates to external website when fee amounts change.
• Serve as resource and lead worker in providing technical guidance and assistance to billing and enrollment staff.
• Train and update staff on new functionality and changed processes within accounts receivable module and Touchnet products.
• Work cooperatively with registration, scheduling, admissions, financial aid, financial accounting, advising and instructional departments to coordinate and improve processes.
• Review Wisconsin Technical College System client reporting reports for Wisconsin G.I. Bill, Post 911 remission, and State fire funding course reimbursement to ensure accuracy of program fees codes and reports.
• Post and reconcile collection payments to collection agency statement and other miscellaneous accounting duties.
• Participate in and contribute to assignments and special projects of a similar nature and level.

Benefits

• Competitive compensation
• Comprehensive Benefits Package including health, dental, vision, life, long-term disability, supplemental life, flex spending accounts, and much more
• Generous time off and holiday schedule
• Eligibility in the Wisconsin Retirement System (ETF)
• Opportunities for professional growth and development (including tuition reimbursement, tuition waiver)
• Well-being activities to support personal and professional well-being
• Collaborative and supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree