Billing Systems Administrator (Zuora)
About The Position
Trupanion is seeking a highly motivated and detail-oriented Billing Systems Administrator (Zuora) to own the configuration, administration, and ongoing evolution of the Zuora platform and associated billing technology. This role sits at the critical intersection of Finance, Technology, and Operations, ensuring our billing infrastructure not only runs smoothly but also drives measurable value for the business. You will be responsible for day-to-day Zuora system administration, configuration, and testing, while also supporting the development and implementation of other billing tools and shaping how billing capabilities enable growth, improve member experiences, and support go-to-market strategies. This role requires someone equally comfortable digging into technical details, leading cross-functional initiatives, and thinking strategically about how billing systems can optimize revenue collection, reduce failed payments, and enable new product features. Ideal candidates will bring hands-on experience administering Zuora (required), payment service providers, and compliance frameworks (such as PCI), alongside proven project leadership skills and a strong business analyst orientation. Success in this position requires a working understanding of coding concepts and the ability to collaborate closely with developers responsible for upstream integrations into the billing platform.
Requirements
- BS/BA degree in Business, Finance, Information Systems, or related field preferred.
- 5+ years of experience in billing systems administration, revenue operations, or a related field, ideally with exposure to subscription-based business models.
- Hands-on Zuora administration experience required.
- Familiarity with payment service providers and payment optimization strategies.
- Knowledge of PCI DSS and other regulatory/compliance frameworks.
- Experience leading cross-functional projects and initiatives in a complex business environment.
- A balance of strategic perspective and tactical execution — able to shape the billing roadmap while also diving into system details.
- Strong analytical and problem-solving skills with a proven ability to optimize billing processes and reduce revenue leakage.
- Experience supporting new product features and translating go-to-market strategies into billing and payments solutions.
- Ability to communicate clearly with both technical and non-technical stakeholders, building strong relationships across teams.
- Exceptional attention to detail, accuracy, and accountability.
- Agility in adapting to shifting priorities and business needs.
- A proactive, ownership-driven mindset with curiosity to continuously improve billing and payment operations.
Nice To Haves
- Working understanding of coding concepts
- Ability to collaborate closely with developers responsible for upstream integrations into the billing platform.
Responsibilities
- Own ongoing configuration, administration, and support of the Zuora platform and associated billing technologies to ensure scalability, stability, and accuracy.
- Lead testing and validation for new configurations, integrations, and enhancements.
- Partner with developers and technical teams to support development, implementation, and optimization of other billing tools and integrations with internal and external platforms.
- Act as the business analyst for billing initiatives — gathering requirements, mapping processes, and translating business needs into effective system solutions.
- Lead billing and payments projects end-to-end, coordinating across Finance, Operations, Technology, and Product teams.
- Proactively identify opportunities to reduce failed payments, improve collections, and enhance member experience.
- Support new product launches and go-to-market strategies by ensuring billing capabilities are designed, tested, and deployed to align with business needs.
- Monitor Zuora and associated platform performance, troubleshoot issues, and implement improvements to maximize uptime and reliability.
- Ensure compliance with PCI and other regulatory requirements, supporting internal and external audits as needed.
- Stay current on billing and payments best practices, advising leadership on opportunities to evolve the platform to support business growth.
Benefits
- Full medical, dental, and vision benefits at no cost to the employee
- Four weeks of paid time off
- 9 paid float holidays
- Five-week sabbatical after five years of employment
- Free medical health insurance for your pet (1 dog or cat)
- Paid time off to volunteer at nonprofit organizations
- Free on-site gym
- Free dog walking services for office pets during business hours
- Free parking
- Paid ORCA cards
- Monthly bonuses
- Restricted Stock Units (RSUs) that vest over 4 years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
