Billing Support (1099 - contractor)
ReviveRX and Ways2Well
•Remote
About The Position
The Billing Support Specialist plays a critical role in supporting revenue cycle operations. This is a phone-heavy, patient-facing role that requires a highly organized, detail-oriented professional who is comfortable managing competing priorities in a fast-evolving department. The Billing Support Specialist is responsible for managing third-party pharmacy prescription payment collection, disputing lab invoices on behalf of patients, fulfilling medical records requests, and providing general billing and administrative support across the revenue cycle function.
Requirements
- High school diploma or equivalent
- 1-2 years of experience in medical billing, pharmacy billing, or healthcare administration
- Experience as a Medical Assistant
- Familiarity with third-party pharmacy billing, lab invoice processes, or revenue cycle operations
- Strong attention to detail with the ability to identify discrepancies and follow through to resolution
- Excellent verbal and written communication skills, with the ability to interact professionally with patients, providers, and external partners
- Ability to work independently, manage competing priorities, and maintain accuracy in a fast-paced environment
- Proficiency with billing software, Microsoft Excel, Word, and common office applications
- Comfortable working in a phone-heavy, patient-facing capacity for extended periods
Nice To Haves
- Associate's degree or higher in Business, Finance, Healthcare Administration, or a related field
- Prior experience in a remote or virtual healthcare environment
- Familiarity with SharePoint, EHR systems, or telehealth platforms
- Knowledge of HIPAA regulations and healthcare privacy compliance requirements
Responsibilities
- Review provider-recommended prescriptions and deliver accurate, timely pricing information to patients
- Serve as a primary point of contact for patients navigating pharmacy services
- Coordinate with third-party pharmacy partners to facilitate prescription payment processing and resolve discrepancies
- Maintain accurate, up-to-date documentation of all patient interactions, payment records, and prescription billing activity
- Proactively follow up with patients on outstanding balances or unresolved pharmacy payment matters
- Review patient-received lab invoices and identify potential billing errors, duplicate charges, or insurance coordination issues
- Track all open disputes through to resolution, maintaining a detailed log of status, correspondence, and outcomes
- Confirm receipt of external Medical Records Requests and verify that the corresponding fulfillment authorization form is on file
- Respond to internal and external billing inquiries in a timely, professional, and solution-oriented manner
- Assist with data entry, record maintenance, and the accuracy of billing data across systems
- Support department-wide projects and contribute to the development of billing workflows, SOPs, and best practices
- Collaborate with cross-functional teams including clinical, pharmacy, and patient support to ensure billing accuracy and continuity of care
- Maintain working knowledge of relevant billing regulations, payer requirements, and compliance standards
- Proactively identify inefficiencies and contribute actionable feedback to improve billing operations
Benefits
- Comprehensive health, dental, and vision insurance
- 401k with employer match
- Paid Time Off
- Employee Perks & Discounts
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
