Billing Support Specialist II (Remote)
About The Position
We are seeking a Billing Support Specialist to join Rula’s Customer Experience Operations team and help resolve complex billing issues that matter deeply to our patients. In this role, you’ll investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions. You’ll play an important part in improving the patient experience while also strengthening the processes, resources, and guidance that support billing work across the organization. This role is a great fit for someone who enjoys problem-solving, collaboration, and making a direct impact on access to care.
Requirements
- 2+ years of experience in medical billing, healthcare billing support, or revenue cycle operations, including experience with insurance claims, billing follow-up, benefit terminology, and patient billing questions
- Hands-on expertise working in a queue-based or ticket-based omnichannel support role (phone, email, chat) where the majority of time is spent directly handling case volume
- Experience independently receiving, investigating, and resolving complex or escalated support issues, using sound judgment, strong follow-through, and clear documentation
- Experience communicating with cross-functional partners and external stakeholders, including patients, vendors, and/or insurance companies to resolve complex issues and workflows
- Strong organization and attention to detail in a fast-paced environment, with the ability to manage multiple priorities while maintaining high quality
Nice To Haves
- 1+ years of experience in a high-growth and/or start-up environment, preferably in healthcare, patient advocacy, or a related field
- Experience supporting behavioral health, mental health, or other sensitive healthcare populations
- Proficiency with tools such as Zendesk, Salesforce, Google Suite, EHR, billing systems, and/or similar platforms
- Experience working with Medicare, Medicaid, Medigap, EAP, or other non-commercial benefit structures
- Experience partnering closely with BPO teams or outsourced support partners
Responsibilities
- Investigate billing concerns, working closely with patients, insurance providers, internal teams, and external partners to help drive timely, accurate resolutions.
- Improve the patient experience.
- Strengthen the processes, resources, and guidance that support billing work across the organization.
Benefits
- 100% remote work environment
- Attractive pay and benefits
- Comprehensive health benefits : Medical, dental, vision, life, disability, and FSA/HSA
- 401(k) plan access
- Generous time-off policies : Including 2 company-wide shutdown weeks each year for self-care (for most employees)
- Paid parental leave : Available for all parents, including birthing, non-birthing, adopting, and fostering
- Employee Assistance Program (EAP)
- Quarterly department stipend : Fun team-building activities or in-person gatherings
- Community and employee resource groups
- Home office stipend: New hire home office stipend & $50 monthly stipend to help cover internet or cell phone expenses
- Wellness at Rula program: Year-round wellness initiatives and a $50/month wellness stipend
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
