Billing Support Coordinator

Dreem Health

1d•$22 - $25•Remote

About The Position

We are seeking a Billing Support Coordinator with strong experience in insurance operations, revenue cycle workflows, and patient billing support. This role sits at the center of the patient's financial journey and plays a critical role in ensuring accuracy, compliance, and clear communication across patients, payers, and internal teams. The ideal candidate brings hands-on experience with insurance verification, prior authorizations, benefit interpretation, and payer rules, and is comfortable contributing to process improvement and SOP development as we continue to scale.

Requirements

Prior experience in medical billing, insurance operations, revenue cycle, or patient financial services (healthcare environment strongly preferred).
Hands-on familiarity with insurance verification, benefit breakdowns, and prior authorization processes.
Experience working with Medicare and commercial payers is a strong advantage.
Excellent written and verbal communication skills, with the ability to explain complex billing, insurance, and financial concepts clearly and compassionately to patients.
Strong attention to detail, organizational skills, and reliability, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
Patient-centered, solutions-oriented approach with confidence handling sensitive financial conversations and complex insurance or billing issues.
Ability to work independently while collaborating effectively with cross-functional teams to resolve issues and improve the patient experience.
Process-oriented mindset with experience interpreting payer policies, optimizing workflows, developing documentation, and contributing to operational improvements.

Nice To Haves

Exposure to DME, sleep medicine, or diagnostic services is a plus.

Responsibilities

Serve as a primary point of contact for patients regarding billing, insurance coverage, invoices, and payment questions (this includes phone calls, emails and any other form of patient communication).
Provide clear, empathetic explanations of benefits, estimates, and patient responsibility.
Resolve escalated or complex billing inquiries with a patient-first mindset.
Perform and support insurance verification, benefit investigations, and eligibility checks for sleep-related services.
Assist with prior authorization tracking, documentation follow-up, and payer-specific requirements.
Support insurance claim submissions by ensuring accurate patient, payer, and service data.
Identify payer discrepancies, denials, or policy conflicts and escalate appropriately.
Process patient payments and assist with payment plan setup when applicable.
Issue, track, and reconcile invoices in collaboration with finance and operations teams.
Maintain accurate billing and insurance records across internal systems (e.g., CRM, billing platforms).
Work closely with billing, clinical, operations, and patient services teams to ensure alignment between insurance workflows and patient onboarding.
Act as a liaison when needed between internal teams and payer representatives to clarify coverage or authorization requirements.
Contribute to SOP creation and refinement related to billing, insurance verification, and prior authorization workflows.
Identify inefficiencies, recurring issues, or patient pain points and propose practical improvements.
Support quality assurance efforts to ensure compliance with payer guidelines and internal standards.