Billing Support Agent

Good Samaritan•United States,

3d•Onsite

About The Position

Customer Service Representative is responsible for managing large amounts of inquiries regarding patient’s accounts including phone calls, email correspondence and direct interaction. Must be capable of listening to customer service issues and offer a quick and accurate assistance to the customer. Customer Service Specialist will act as a liaison between our organization and its customers. Maintain a good working knowledge of medical billing and customer service skills.

Requirements

Good working knowledge of medical billing
Customer service skills
Certification as a CPFSS (Certified Patient Financial Services Specialist)

Responsibilities

Answers incoming calls regarding patient billing questions/concerns, and departmental inquiries.
Communication with insurance companies as the need arises
Entering and/or updating of patient information into the computer system.
Ensures customer satisfaction and assists with any issues/concerns with patient bills
Post patient payments and related adjustments to appropriate accounts
Implements patient payment arrangements in-house or with the appropriate vendor
Protects patient’s rights by maintaining confidentiality of personal and financial information.
Responsible for maintaining a high level of professionalism with patients and working to establish a positive rapport with every patient.
Maintains operations by following policies and procedures; reporting needed changes
Contributes to team effort by accomplishing related results as needed
Holds certification as a CPFSS (Certified Patient Financial Services Specialist)
Performs other duties as assigned by the Patient Account Supervisor or Directors of Revenue Cycle