Billing Supervisor

Quest Diagnostics • Irving, TX

7d • Hybrid

About The Position

The Billing Supervisor is responsible for overseeing billing operations, ensuring accuracy, efficiency, and compliance with regulations. This role involves managing a team, monitoring performance metrics, and collaborating with various departments to resolve billing challenges. The position is primarily telecommute but requires availability for in-office meetings and occasional weekend or later shift work. A dedicated, distraction-free workspace with reliable high-speed internet is necessary.

Requirements

• Dedicated work area established that is free from distractions and provides information privacy.
• Must live in a location that can receive Quest Diagnostics approved high-speed internet connection or leverage an existing high-speed internet service.
• Ability to use remote meeting/learning applications including instant messaging and video conferencing.
• Strong working knowledge of Microsoft business applications.
• Excellent interpersonal and communication (including excellent verbal and writing skills).
• Demonstrated problem solving and analytical skills.
• Proven ability to handle multiple tasks and meet deadlines within standards.
• Adaptable and flexible with the ability to accept, create and manage change.
• Must have experience with managing multiple operational teams or functions.

Nice To Haves

• 3+ years of medical billing, leadership, laboratory, third party payors and/or managing accounts receivables experience is preferred.
• Bachelors Degree required, or equivalent preferred.

Responsibilities

• Responsible for hiring, training, monitoring, and termination of all direct reports.
• Ensure that team members are adequately trained to perform their job.
• Monitor front end operations or functions, daily production tracking, and quality, reports and control activities to ensure that metrics are being met.
• Train and cross-train existing employees and new hires, and complete other trainings throughout the year, along with assisting other departments.
• Work with IT to obtain new users IDs and support employee provisioning of various applications.
• Proactively identify QC issues for staff.
• Develop and implement action plans for improvement in conjunction with QA/QC and Group Leads.
• Develop recommendations for corrective actions based on production and quality issues.
• Assure appropriate employee production by providing contingency plans for vacations and absences.
• Communicate with superiors, peers, employees, internal and external customers, and others, as appropriate, on a regular basis, assuring proper flow of information.
• Assist in documenting standard operating procedures, job aids, meeting notes and business rules for the department.
• Assist in resolving problems relating to all areas of the business.
• Assist other departments as needed.
• Monitor all metrics for related functions, including Front End, phone queue, trailers, etc.
• Redirect staff as needed, based on backlogs and need for overtime.
• Respond to patient complaints and escalated issues to assure the appropriate action for resolution occurs.
• Provide input and guidance to staff members in order to ensure continuous improvement in processes and possible automation improvement projects.
• Facilitate individual and small group meetings.
• Maintain current knowledge of billing requirements and system practices.
• Direct team members on troubleshooting issues and encourage self-sufficiency in problem solving.
• Provide encouragement to team members, including communicating team goals and identifying areas for improvement.
• Responsible for recognition and motivating team.
• Prioritize work for self and others, delegate work, employ time management techniques to ensure all team deliverables are met.
• Communicate news and updates to team on matters directly related to their functional billing group.
• Assist with scheduling and overtime for the team.
• Assist with preparing for month end to ensure that the team is meeting expected metrics.
• Monitor issues related to system performance issues affecting the team and take action to seek resolution.
• Maintain all Compliance and HIPAA regulations at all times.
• Perform other duties and functions as assigned.
• Coordinate with internal partners and insurance carriers to resolve billing challenges.

Benefits

• Day 1 Medical
• supplemental health
• dental & vision for FT employees who work 30+ hours
• Best-in-class well-being programs
• Annual, no-cost health assessment program
• Blueprint for Wellness® healthyMINDS mental health program
• Vacation and Health/Flex Time
• 6 Holidays plus 1 "MyDay" off
• FinFit financial coaching and services
• 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
• Employee stock purchase plan
• Life and disability insurance, plus buy-up option
• Flexible Spending Accounts
• Annual incentive plans
• Matching gifts program
• Education assistance through MyQuest for Education
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level