Billing Specialist(AZ -Remote)
Republic Services•Phoenix, AZ
•Remote
About The Position
The Billing Specialist performs a variety of non-routine moderately and highly complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and other related activities. The incumbent typically entails responsibility for escalated customer billing inquiries and billing data quality assurance.
Requirements
- Attention to detail with the ability to handle large volumes of data and transactions with accuracy and precision to spot errors in billing information.
- Skilled at prioritizing tasks and managing multiple responsibilities to meet deadlines.
- Strong ability to identify issues, propose solutions, and resolve billing discrepancies effectively.
- Excellent verbal and written communication abilities to interact with customers and internal teams.
- Ability to maintain accurate, organized records and stay on top of various billing processes.
- Ability to handle sensitive financial information with discretion and integrity.
- Familiarity with enterprise billing software.
- Understanding of accounting and financial procedures related to billing and payments.
- Proficiency in Microsoft 365: Outlook, Excel, Word, etc.
Responsibilities
- Coordinates with Level 1-2 Billing and/or Division staff/management to resolve identified ongoing discrepancies.
- Generates, maintains, and reviews various billing reports to identify billing discrepancies and ensure entered system data matches to source documentation for accuracy and completeness.
- Sends corrections to appropriate billing level to ensure accurate billing following standard operating procedures.
- Researches and resolves non-routine billing questions and discrepancies; determines the appropriate adjustment codes to process the transaction.
- Responds to customer inquires regarding billing inquires, provide clarifications, and resolve issues promptly.
- Gathers and summarizes supplemental billing information to accommodate customer billing requirements.
- Ensures all billing-related documents are properly stored and accessible in accordance with company policies.
- Confirms completeness and accuracy of requested rate and/or billing instruction changes with Business Units and updates knowledge management tool (KMT).
- Performs other non-essential duties as assigned or may be necessary.
Benefits
- Comprehensive medical benefits coverage, dental plans and vision coverage.
- Health care and dependent care spending accounts.
- Short- and long-term disability.
- Life insurance and accidental death & dismemberment insurance.
- Employee and Family Assistance Program (EAP).
- Employee discount programs.
- Retirement plan with a generous company match.
- Employee Stock Purchase Plan (ESPP).
- Paid Time Off (PTO)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
