Billing Specialist

Vital Care Infusion Services•Glendale, AZ

3d•$19 - $23•Remote

About The Position

The Billing Specialist processes Home Infusion medical claims accurately and promptly, following established processes and standard compliance practices. The role handles revenue-cycle billing with the goals of reducing denials, days sales outstanding (DSO), and bad debt. This is a full-time, 100% remote position. Work must be performed from within the United States.

Requirements

2–5 years of home infusion billing and/or collections experience.
High school diploma and additional specialized training in intake, pharmacy/medical billing, and/or collections.
Excellent English communication skills, including listening, speaking, understanding, and writing, to answer questions and advance reimbursement and collection efforts with patients, caregivers, payer representatives, and others.
Understanding of processes, systems, and techniques for successful billing and collection across payer types.
Ability to identify documentation gaps and problems, determine lasting solutions, make effective decisions, and take corrective action.
Strong organization skills and ability to maintain clear, complete records of activities, cases, and related documentation.
Knowledge and skill in using the MS Office suite and pharmacy applications.
Ability to complete job duties in a designated workspace outside the dedicated RCM location.
Disciplined work ethic and ability to work remotely with little direct supervision while meeting production and collection targets.
Must be authorized to work in the United States and perform the work from within the United States; applicants and employees must accurately disclose work location and work authorization status.

Nice To Haves

Experience in an infusion suite setting.
Previous experience working remotely.
Detail-oriented, with post-billing and post-payment investigative experience.

Responsibilities

Create and submit medical, pharmacy, and third-party vendor claims accurately and on time, ensuring all revenue opportunities are included and billing is submitted to primary and secondary payers.
Resolve rejected electronic claims so the current submission succeeds and future submissions are not rejected.
Maintain ready-to-bill delivery tickets and appropriately status tickets that cannot be billed to support communication within RCM and with franchises.
Document case activity, communications, and correspondence in CareTend to maintain complete and accurate account records.
Contribute medical billing expertise to the development of training and knowledge-transfer programs, materials, policies, and procedures to improve RCM team efficiency and effectiveness.
Perform other related duties as assigned.

Benefits

Medical, dental, and vision plans.
Flexible spending and health savings accounts.
Paid time off, personal days, and company-paid holidays.
Paid paternal leave.
Volunteerism days off.
Company-sponsored basic life insurance and long-term disability insurance.
Voluntary life, accident, critical illness, and short-term disability insurance.
401(k) matching.
Tuition reimbursement.
Employee assistance programs for mental health, financial, and legal needs.
Rewards programs offered by the medical carrier.
Professional development and growth opportunities.
Employee Referral Program.