Billing Specialist

Self Help Inc•Avon, MA

12d•$20 - $23•Onsite

About The Position

Self Help, Inc. is seeking a detail-oriented and organized Fuel Program Billing Specialist to manage the billing and payment processes for its fuel assistance programs. This role is essential in ensuring that eligible households receive timely and accurate financial assistance to meet their heating needs. The Billing Specialist will work closely with clients, energy vendors, and internal staff to facilitate the smooth operation of the program and maintain accurate records.

Requirements

Must pass a criminal background check and other required clearances
Valid driver’s license and reliable transportation is required
High school diploma or equivalent required
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Nice To Haves

Bilingual candidates encouraged to apply
Demonstrated ability to maintain confidentiality
Excellent organizational and time-management skills
Associate's or Bachelor's degree in a related field (e.g., accounting, business administration) preferred
Familiarity with social service programs or energy assistance programs is a plus
Five (5) years of experience preferred

Responsibilities

Makes timely and accurate payment to fuel vendors and direct payment clients and review for data accuracy
Ensure vendor invoices contain required information per program guidelines
Maintains accurate records pertaining to payments
Make all change transactions and adjustments as needed
Retrieves payment and vendor records for annual fiscal and DHCD audits and assessments
On an annual basis disseminates vendor agreements, ensures documentation requirements are met along with maintaining vendor agreement files
Address the concerns of clients, volunteer agencies and vendors
Serve as vendor contact person
Maintains MOR records including daily recording of MOR prices
Supervises mailing of recertification applications
Run eligibility notices for vendors and clients
Coordinates vendor meeting with program director
Supervises folding machine operation for large mailings
Monitor and track status of certification review process according to program guidelines
Administers other energy related program for the benefit of the client
Assists Director with the wage match process