Billing Specialist

Eastern Communications•Marshalltown, IA

11h•Onsite

About The Position

RACOM, acquired by Eastern Communications in February 2023, is a growing medium-sized business established in 1972. We specialize in designing, selling, installing, and maintaining technologies that support the critical infrastructure and communications for first responders, utilities, and transportation. Our work encompasses the "second half of the 911 response equation," ensuring reliable communication from the moment an emergency dispatcher answers a call to the arrival of emergency services. We support specialized phone systems, pagers, radios, voice recorders, and warning lights and sirens. With 250 employees across 17 locations nationwide, RACOM has built an exceptional reputation over 40+ years for delivering high-quality products and services. We are seeking an independent, self-motivated Billing Specialist to support our accounting infrastructure in a data-driven, financially sophisticated environment. This role is crucial for maintaining financial records, processing various billing types, and ensuring accuracy and timeliness in financial transactions.

Requirements

2+ years of billing, accounts receivable, or related accounting experience.
Strong attention to detail, organizational skills, and customer service mindset.
Proficiency in billing software, ERP systems, and Microsoft Office Suite (especially Excel).
Excellent communication skills with the ability to work cross-functionally and build rapport with customers and vendors.
Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Nice To Haves

High school diploma or equivalent; associate or bachelor’s degree in accounting, finance, or related field preferred.
Experience with Stampli and NetSuite preferred.

Responsibilities

Prepare, review, and process standard customer invoices in accordance with established procedures.
Manage dropship customer billing, ensuring accurate documentation and timely invoices.
Handle project-based billing, tracking milestones and deliverables for correct charge allocation.
Upload and process invoices through customer portals, ensuring compliance with client-specific requirements.
Process vendor dropship bills in Stampli—including coding and approving for payment—after processing order fulfillment and billing in NetSuite, ensuring proper period alignment between related documents.
Serve as a primary point of contact for customer billing inquiries, providing clear, timely, and professional communication.
Build and maintain positive customer relationships by addressing concerns, resolving discrepancies, and ensuring a smooth billing experience.
Collaborate with sales, operations, logistics, procurement, and project management teams to gather necessary billing information and resolve issues.
Maintain accurate billing records and documentation for audit and reporting purposes.
Identify and recommend process improvements to enhance billing efficiency, accuracy, and customer satisfaction.