Billing Specialist - NetSuite

Vastian•,

About The Position

Vastian is seeking an experienced Billing Specialist to own the accuracy of subscription billing in NetSuite. This detail-oriented role works closely with Finance leadership, and its work feeds directly into revenue recognition and the monthly close. The position involves verifying subscription and order data, ensuring invoices and revenue effects are correct, resolving billing issues, and improving and documenting processes in a small-company environment.

Requirements

At least 2 years of billing or billing operations experience at a SaaS or subscription business.
Hands-on NetSuite billing experience, including subscriptions, billing schedules, invoices, and credit memos.
Exceptional attention to detail and ability to identify errors in dates, line items, charges, and system records.
Ability to read subscription contracts and order forms and verify that system records match the signed documents.
Working understanding of how billing feeds revenue recognition and the difference between billing dates and recognition dates.
Strong Excel skills, including reconciling two populations and identifying differences.
Ability and willingness to investigate the cause of problems rather than only correcting symptoms.
Clear, professional written and verbal communication with customers and internal partners.
Comfort working in a small-company environment with shifting priorities, limited support resources, and opportunities to influence processes.

Nice To Haves

NetSuite billing experience with subscription plans, billing templates, and change orders.
Familiarity with NetSuite Advanced Revenue Management, including revenue arrangements, revenue elements, and billing transaction flows.
Salesforce experience, including exposure to a CRM-to-ERP integration or middleware.
Experience with a billing system implementation, migration, or data cleanup.
Experience with multi-element contracts combining subscriptions with implementation, services, or support.
Sales tax experience, including Avalara and exemption certificate handling.
Experience supporting an audit or diligence request.

Responsibilities

Run the monthly billing cycle in NetSuite, generate and review invoices, and resolve exceptions.
Verify that orders transferred from Salesforce to NetSuite have accurate terms, dates, quantities, pricing, uplifts, billing frequency, and renewal dates.
Review subscription setup for accurate start and end dates, proration, co-terminations, mid-term changes, and billing schedules.
Confirm that revenue recognition is behaving as expected on new and amended subscriptions, and flag questionable arrangements before close.
Process amendments, upgrades, downgrades, and cancellations, and verify their downstream billing and revenue effects.
Reconcile billing to the subscription base each month and investigate variances.
Manage credit memos, rebills, and billing disputes end to end, including identifying root causes.
Maintain customer billing data, including billing contacts and addresses, split billing arrangements, PO requirements, and tax exemption documentation.
Support the monthly close with revenue analysis and respond to auditor revenue-related requests.
Partner with Account Managers on billing questions and escalate issues requiring a decision.
Identify process problems and propose fixes rather than relying on workarounds.
Document processes as work is performed.