Billing Specialist (Remote - New York)
About The Position
The Billing Specialist in this role administers billing and collection function, including both automated and manual billing processes. Prepares and reconciles reporting to remit premium to insurance carriers monthly. Your Impact: Reviews Interim Bill Invoices auto generated by system and releases according to established guidelines. Audits Automated Clearing House (ACH) billing and retiree pension deductions monthly for accuracy. Prepares month-end reconciliation for insurance carriers and provides check request to Finance unit. Processes unidentified cash and maximum age policy adjustments; processes premium refunds in accordance with established guidelines. Fulfills insurance carrier reporting requirements, works directly with carriers to resolve payment/reporting discrepancies, and performs system and/or manual adjustments as directed. Reconciles month-end commission calculations in response to sales representative request to account for lost or dropped commissions. Reconciles Daily Cash Report to ensure all variances have been applied and calculates policy cash surrender values and/or policy loan values in accordance with carrier specifications. Identifies and responds to billing/collection inquiries as presented by insureds or insurance carriers; resolves escalated insured complaints as referred by Customer Relations Representatives or management and aids customer service phones as needed.
Requirements
- High school or general education degree (GED), Associate degree preferred.
- Minimum of 3 years of experience related to billing and customer service.
- Demonstrated proficiency with PC skills including but not limited to MS Outlook, Excel, Teams, and Word.
Nice To Haves
- Prior experience working with labor unions, multiple billing cycles, insurance programs, and JMAX is a plus.
Responsibilities
- Reviews Interim Bill Invoices auto generated by system and releases according to established guidelines.
- Audits Automated Clearing House (ACH) billing and retiree pension deductions monthly for accuracy.
- Prepares month-end reconciliation for insurance carriers and provides check request to Finance unit.
- Processes unidentified cash and maximum age policy adjustments; processes premium refunds in accordance with established guidelines.
- Fulfills insurance carrier reporting requirements, works directly with carriers to resolve payment/reporting discrepancies, and performs system and/or manual adjustments as directed.
- Reconciles month-end commission calculations in response to sales representative request to account for lost or dropped commissions.
- Reconciles Daily Cash Report to ensure all variances have been applied and calculates policy cash surrender values and/or policy loan values in accordance with carrier specifications.
- Identifies and responds to billing/collection inquiries as presented by insureds or insurance carriers.
- Resolves escalated insured complaints as referred by Customer Relations Representatives or management.
- Aids customer service phones as needed.
Benefits
- Exclusive programs and in-house binding authority for property & casualty, financial lines, personal lines, life insurance, medical stop loss risks, travel/accident and health, executive benefits, affinity business and warranty coverage.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
