Billing Specialist

Berkley•Scottsdale, AZ

1d•Hybrid

About The Position

Berkley Aspire is passionate about making excess and surplus lines business easy to transact. We differentiate ourselves by continually innovating to bring market-leading technology and services to our agents and their clients. From direct bill with installments, to not requiring renewal applications for 80% of our small business policies, we focus on making it easy, expeditious, and efficient for agents and consumers. Berkley Aspire writes from small, minimum premium, policies to accounts over six figures. We offer General Liability, Property, Inland Marine and Excess policies through Berkley appointed agencies in 49 states.

Requirements

High school education or equivalent and one to two years insurance experience preferred.
1-3+ years of billing and financial transaction processing experience required.
Insurance industry experience preferred.
Proficiency in Microsoft Word and Excel and typing of a minimum of 50 words per minute are required.
Ability to understand priorities and meet deadlines.
Strong customer service proficiency, requiring high levels of collaboration and partnership.
Exceptional verbal and written communication skills, your communication style is flexible to the situation, you communicate clearly, concisely, and with a purpose.
Well organized and able to work independently.
Strong attention to detail.

Nice To Haves

High school education or equivalent and one to two years insurance experience preferred.
Insurance industry experience preferred.

Responsibilities

Under moderate supervision, reconcile insured’s accounts and discrepancies and assist team in resolving matters pertinent to the processing and recovery of insured’s balances.
Serve as first point of contact and resolution, via phone and email, for customer billing questions.
Day to day processing of billing reports and financial handling, including but not limited to applying lockbox payments, manual payment application, generating refunds, reviewing and applying suspended cash, transferring funds, and investigating failed payment transactions, etc.
Foundational support of billing needs and inquiries from internal business partners.
Collaborate with Underwriting and Finance teams to recommend updates and process optimizations to increase quality and efficiency of billing function.
Special projects as needed.