Billing Specialist - Sanitation (Civil Service)

City of Dallas

8d•$60,570 - $73,528•Onsite

About The Position

The City of Dallas is seeking a Billing Specialist for Sanitation services. This role is responsible for facilitating and producing accurate account rates and billing amounts for City services in a timely manner. The specialist will gather data, report on water consumption, monitor revenue, track weather, and analyze gallons per capita daily, unaccounted for water, and general usage patterns. This position requires attention to detail to monitor, troubleshoot, and resolve anomalies and discrepancies in data.

Requirements

Bachelor’s degree in a public administration or business field.
Three (3) years of experience in developing or analyzing various financial revenue reports or other reports relevant to the utility.
Knowledge of customer service techniques to resolve problems and issues.
Knowledge of billing and related services.
Ability to research, analyze data and create reports.
Detailed Oriented, ability to monitor, troubleshoot and resolve anomalies and/or discrepancies with data.
Ability to accurately enter data.
Knowledge of software applications including Microsoft Office.
Communicating effectively verbally and in writing.
Establishing and maintaining effective working relationships.

Nice To Haves

Experience with UMAX system for account management and reporting.

Responsibilities

Develops, tracks, and maintains various reports, files, and documents for water utilities and other services.
Prepares billing statistics, analyzes data, and resolves related issues.
Responds to billing inquiries.
Determines and implements rate changes for various wholesale and retail accounts.
Performs reconciliations, accounting, and reporting activities.
Develops and updates work instructions and work procedures for the Rate section.
Processes applications for the creation of new accounts or discontinuation of current accounts.
Monitors, researches, and reviews customer accounts and resolves complex billing issues.
Performs rate studies and develops models.
Responds to requests for comprehensive surveys and information requests.
Completes and reviews reports at regular intervals or as requested by management.
Prepares department briefings and participates in Town Hall meetings, audits, and other events.
Reviews, revises, and creates processes and procedures as necessary.
Provides customer service and assists with billing issues and questions.
Works with other city departments when necessary to resolve customer billing issues.
Serves as Subject Matter Expert on issues related to billing.
Participates in collections, bankruptcy accounts, and other delinquent billing issues.
Performs any and all other work as needed or assigned.
Facilitates and produces accurate account rates and billing amounts for services rendered in a timely manner.
Responsible for data gathering/research to conduct audits and filter information for dashboards at regular intervals.
Monitors, troubleshoots, and resolves anomalies and/or discrepancies.