Billing Specialist / Customer Service

Innio•Houston, TX

5d•Onsite

About The Position

The Billing Specialist / Customer Service role supports the North America Service Department with a primary focus on billing administration, invoice processing, and customer service support activities. This position is responsible for reviewing service documentation, validating billing information, coordinating purchase order processes, and ensuring the accurate and timely generation of invoices for planned and unplanned service activities. This is an onsite daily position in Houston, TX.

Requirements

Bachelor's degree in Accounting, Finance, Business Administration, Operations, or a related field
Minimum of two (2) years of experience in billing, invoicing, customer service support, sales support, operations support, accounts receivable, or a related business function
Experience reviewing purchase orders, quotations, invoices, contracts, or other financial and service-related documentation
Experience supporting service, industrial, manufacturing, energy, equipment, or other technical business environments preferred
Experienced with using Oracle desired
Proficiency in Microsoft Office: Word, Excel, PowerPoint, & Outlook
Must be legally authorized to work in the United States without current or future sponsorship

Nice To Haves

Strong understanding of billing, invoicing, purchase order administration, and customer support processes
Knowledge of basic accounting principles, financial documentation, and contractual billing requirements
Exceptional attention to detail with the ability to identify and resolve discrepancies
Strong analytical and problem-solving skills with the ability to investigate complex billing issues
Excellent organizational, time management, and prioritization skills
Ability to manage multiple assignments and meet critical deadlines in a dynamic environment
Strong verbal and written communication skills with the ability to collaborate across multiple departments
Ability to build effective working relationships with customers, billing teams, service personnel, and cross-functional stakeholders
Self-motivated and proactive with a willingness to ask questions, seek clarification, and drive issues to resolution
Ability to maintain confidentiality and handle sensitive customer and financial information appropriately
Proactive mindset with the ability to identify gaps, support problem-solving efforts, and contribute to process improvements
Ability to work in an office-based environment at a computer for extended periods
Occasional walking, standing, and movement during work shift

Responsibilities

Generate, review, and process invoices for planned and unplanned service activities, ensuring accuracy and compliance with company policies and customer requirements
Review purchase orders, quotations, service reports, labor hours, travel hours, expenses, bills of sale, and supporting documentation to ensure billing accuracy
Verify that customer purchase orders, approved quotations, and invoiced amounts align prior to invoice submission
Collaborate with billing teams to support invoicing processes and maintain data accuracy within Oracle and related systems
Partner with customer service managers, service managers, and work preparation teams to obtain required documentation and resolve billing discrepancies
Investigate and resolve invoice, purchase order, and service documentation discrepancies to support customer satisfaction and timely payment
Administer the full lifecycle of internal and external purchase orders, including review, tracking, and record maintenance
Maintain accurate customer records, billing information, account details, and supporting documentation
Track contractual billing milestones and invoicing requirements to ensure billing activities occur in accordance with customer contracts and agreements
Evaluate billing data and reports to identify trends, discrepancies, and opportunities for process improvements
Maintain comprehensive records of customer interactions, billing activities, and resolution actions to support audit and compliance requirements
Coordinate with regional teams to ensure invoice alignment and timely submission for payment processing
Support customer inquiries and service-related administrative activities
Organize department meetings, customer visits, training events, team functions, and related logistics, including hotel accommodations, catering, and event coordination
Assist with maintaining service databases, departmental records, and process documentation.
Support additional administrative and office functions as assigned