Billing & Settlement Coordinator
About The Position
The Billing & Settlement Coordinator is responsible for managing the settlement process within the freight forwarding business. This role involves maintaining strong relationships with customers and carriers through effective communication, preparing settlement reports for management and stakeholders, and improving settlement processes through automation. The coordinator will also process customer billing accurately and on time, manage billing corrections, review freight documentation, understand how billing impacts the Profit & Loss statement, audit carrier bills, and utilize internal technologies for daily tasks. Additionally, the role includes investigating billing errors, performing ad-hoc reporting, and fulfilling other job-related duties as required.
Requirements
- Experience in AR & AP, Invoicing, Customer Service or Transportation/Logistics related experience
- Bachelor’s Degree
- Ability to quickly grasp situations to make decisions to ensure problems are resolved and corrected
- Effective written and verbal communications skills to communicate with various levels of the organization
- Proficient with Outlook, Microsoft Office applications PowerPoint, Word
- Proficient with Excel, especially v-lookups and pivot tables
- Ability to work overtime when needed
Responsibilities
- Responsible for settlement related to freight forwarding business
- Reinforce relationship with customers and carriers by leading effective and continuous communications
- Prepare regular settlement status report for SDSA management, customer, carriers and headquarters
- Improve the settlement processes by developing automated processes to reduce manual processing
- Process customer billing accurately on or before deadlines as per requirements and according to company policy for each division
- Manage, analyze & prepare correction forms for billing corrections in access database.
- Review and discuss essential freight documentation that supports charges invoiced and is required for payment.
- Use accounting knowledges & work experiences and possess understanding of how Billing functions affect P&L.
- Audit carrier freight bills and interpret tariffs and contracts
- Work with the internal technologies required for daily functions.
- Investigate and diagnose potential errors and duplicate carrier billing.
- Perform ad-hoc reporting, as required.
- Perform other job related duties as required
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid sick leave
- Life, accidental death & dismemberment (AD&D), and long-term disability (LTD) insurance
- Optional voluntary life/AD&D coverage
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
