Billing/Scheduling Associate III - Obstetrics and Gynecology
About The Position
This position is responsible for obtaining insurance information and referral forms, and counseling patients on financial assistance. The role involves scheduling and registering patients over the phone or by email, requiring a higher level of experience and knowledge. The associate will provide support for moderately to complex situations and may act as the lead Billing Associate, planning, organizing, directing, and assisting the scheduling team. This role may also coordinate office functions and perform specialized/technical duties with minimal supervision. The associate will serve as a liaison between consumers (staff, patients, healthcare professionals, and the general public) and advocate for patients’ needs. These activities are conducted over the phone or by email, with no direct patient contact.
Requirements
- High school diploma or equivalent high school certification or combination of education and/or experience.
- Relevant Experience (5 Years)
- Computer Literacy
- Data Entry
- Epic EHR
- Managed Care Operations
- Medical Terminology
- Telephone Communications
Nice To Haves
- No additional education unless stated elsewhere in the job posting.
- No additional certification/professional licenses unless stated elsewhere in the job posting.
- No additional work experience unless stated elsewhere in the job posting.
- Communication
- Confidential Data Handling
- Decision Making
- Fast-Paced Environments
- Interpersonal Communication
- Maintenance Scheduling
- Medical Office Support
- Multitasking
- Office Equipment
- Organizing
- Prioritization
- Working Independently
Responsibilities
- Monitors the performance of staff areas to ensure quality care and compliance with practice standards.
- Monitors and observes to ensure appointments are scheduled appropriately in accordance with departmental procedures, including scheduling transactions, registration review, pre-arrival processes, and documentation using department-approved monitoring tools.
- Works with physician and/or appropriate personnel to appropriately triage patient phone calls, tasks, and e-mails as needed.
- Works with others to solve problems of a moderate or complex nature.
- Assists in the management of providers' schedules, scheduling templates, and master schedules according to physician protocols and management direction.
- Assists in coordination of training, interoffice activities, schedules, programs, distribution of policy/procedure changes, and related administrative needs; serves as primary trainer for new procedures and to new staff members in conjunction with the manager.
- Assists in coordination of staff vacations, schedules, and coverage, time sheets, and accruals.
- Plans, schedules, and/or carries out orientation programs and staff training/development for established and new personnel under the guidance of management.
- Coordinates ordering and monitoring of supplies, equipment, mail, and related operational services as needed.
- Maintains required skills/competencies and participates in in-services, staff programs, continuing education, and cross-training programs according to established standards.
- Complies with OSHA, state, and federal regulatory sources/standards.
- Serves as backup for staff during peak times, vacations, and illnesses.
- Provides patient scheduling services to include collecting demographics and insurance registration.
- Prepares custom reports as directed by management.
- Participates in quality improvement activities to ensure appropriate clinical outcomes.
- Performs other duties as assigned.
Benefits
- Up to 22 days of vacation
- 10 recognized holidays
- Sick time
- Competitive health insurance packages with priority appointments and lower copays/coinsurance
- Free Metro transit U-Pass for eligible employees
- Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
- Wellness challenges
- Annual health screenings
- Mental health resources
- Mindfulness programs and courses
- Employee assistance program (EAP)
- Financial resources
- Access to dietitians
- 4 weeks of caregiver leave to bond with your new child
- Family care resources for continued childcare needs
- Adult care resources
- Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
