Billing/Scheduling Associate II (Remote) - Obstetrics and Gynecology

Washington University in St. Louis•Euclid, OH

6d•$18 - $27•Remote

About The Position

This remote position focuses on obtaining insurance information and referral forms, counseling patients on financial assistance, and scheduling/registering patients via phone or email. The role involves explaining the billing process, answering patient and payer inquiries, and collaborating with colleagues to resolve issues. The associate will also assist with account maintenance, sending reminder cards, and managing the patient reminder system. Occasional edits to provider scheduling templates may be required based on physician input.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Relevant Experience (3 Years)

Nice To Haves

Billing Systems
Customer Service
Epic EHR
Financial Information
Insurance
Interpersonal Communication
Medical Office Support
Microsoft Excel
Microsoft Office
Microsoft Word
Organizing
Prioritization
Scheduling
Third Party Claims

Responsibilities

Obtain insurance information from patients and counsel on alternative financial assistance options.
Review and update patient schedules as necessary.
Call patients to provide appointment time reminders, obtain insurance information, and collect referral forms.
Process internal physician referrals for clinical care.
Explain the billing process to patients and answer inquiries from patients and third-party payers.
Collaborate with others to solve moderately complex problems.
Explain the billing process to other staff and assist with basic account maintenance.
Assist patients with insurance questions related to the billing process.
Support staff with sending out reminder cards and other scheduling duties.
Work with the Relatient patient reminder system to contact patients or make scheduling changes.
Perform daily edits and temporary changes to provider scheduling templates based on physician input.
Perform other duties as assigned.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan with university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with a new child
Family care resources for childcare needs
Adult care resources
Tuition coverage for employees and their families at WashU (up to 100%) and elsewhere (40% after seven years)