Billing Review Coordinator

Citrus County Board of County Commissioners•Citrus County, FL

3d•Onsite

About The Position

The Billing Review Coordinator improves utility billing data accuracy and process flow within Utility Business Services Division of Water Resources. The schedule for this full-time position is Monday through Friday, 8:00 AM to 5:00 PM, and is located in Lecanto, Florida. Detailed information regarding the County’s benefits package and retirement offerings may be found here: 2025-26 Citrus EBH Booklet and myFRS.com To learn more about Citrus County: Citrus County Government and Official Guide to Crystal River and Citrus County, Florida

Requirements

High School Diploma or GED equivalent.
Four (4) years of experience performing program coordination and administrative support with some experience in work order and billing systems.
Excellent customer service skills, communication skills and strong attention to detail required.
Proficiency in maintaining databases and program files ensuring accuracy, compliance, and proper documentation.
Ability to effectively communicate (verbally and in writing) in a clear, confident manner using proper grammar.
Requires ability to maintain courteous and effective relations with County staff, elected officials, community interest groups and the public.
Must have strong working knowledge of computers and be proficient in the use of Microsoft Office Suite of Products (i.e., Outlook, Word, Excel, etc.).
Valid Florida Driver License (or must obtain within 30 days of establishing residency in Florida), or valid Florida Identification Card is acceptable only for positions not required to drive a county vehicle.
Must have or be able to obtain within 90 days certification in FEMA National Incident Management System (NIMS) courses: IS-100.c: Introduction to the Incident Command System (ICS); and IS-700.b: An Introduction to the National Incident Management System.

Responsibilities

Processes hydrant rentals for outside contractors.
Processes monthly miscellaneous meter read report for billing.
Assists with the implementation of new and upgraded software applications.
Performs routine verifications of successful billing data imports to ensure up-to-date transmissions between billing systems prior to customer access.
Creates and completes timely work orders and service orders for designated field activities.
Issues alerts to customers regarding unusual high usage (not otherwise investigated by other staff).
Performs audit adjustments posted in billing system to verify accuracy.
Completes meter replacements in the billing and work order systems.
Processes leak adjustment requests to determine approval or denial consistent with county code.
Assists with water loss reporting.
Performs other duties as required.