Billing Representative

UnitedHealth Group•Chelmsford, MA

7h•Remote

About The Position

This position is Remote in Chelmsford, MA. If you are located within commutable distance to the office at 228 Billerica Rd Chelmsford, MA, you will have the flexibility to work remotely as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The role involves interacting with customers to collect and validate billing support data to ensure invoice accuracy and resolve billing discrepancies. The position supports the effective management of the premium billing function by providing input on policies, systems, methods, and procedures. Responsibilities include educating customers on available online invoicing and payment options, monitoring outstanding balances, and taking appropriate action to ensure timely payment. The role also manages invoice preparation, reconciles billing activity with accounts receivable, and handles billing denials to ensure accurate financial reporting and revenue collection. This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:00pm. It may be necessary, given the business need, to work occasional overtime. We offer 6-8 weeks of paid training. The hours during training will be 7:30am to 5:00pm, Monday - Friday.

Requirements

High School Diploma / GED or equivalent work experience
Must be 18 years of age or older
Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
Ability to multi-task and to understand multiple products and multiple levels of benefits within each product
Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:30am – 5:00pm. It may be necessary, given the business need, to work occasional overtime
Reside within commutable distance to the office at 228 Billerica Rd Chelmsford, MA
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Nice To Haves

1+ years of experience in a related environment (i.e. office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience in billing or collections

Responsibilities

Manage claims denial
Interact with customers to gather support data to ensure invoice accuracy and work through specific billing discrepancies
Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function
Educate customers regarding the availability of receiving invoices and remitting payments through online applications
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables