Billing Representative

UnitedHealth Group•Tampa, FL

1d•$18 - $32•Remote

About The Position

This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Patient Pay Billing Representative plays a critical role within Optum, a division of UnitedHealth Group, supporting patient account resolution and delivering a high-quality financial experience. This role contributes directly to improving healthcare access and outcomes by ensuring accurate, timely, and compliant collection of patient balances. As part of one of the fastest-growing organizations in healthcare, the representative works in a dynamic, patient-focused environment and collaborates with cross-functional teams to drive results. The position offers the flexibility to work remotely within the United States while being part of a high-performing team dedicated to operational excellence and patient satisfaction. This position is full time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 10:00am - 7:00pm CST including a one-hour lunch break. This will be on the job training and the hours during training will be normal business hours from Monday – Friday.

Requirements

High School Diploma / GED
Must be 18 years of age OR older
1+ years of experience in pharmacy or medical RCM (Revenue Cycle Management), billing, or collections
1+ years of experience handling patient billing customer service (via phone, email, etc.)
Proficiency using Microsoft Office (Microsoft Excel, Microsoft Outlook, Microsoft Word)
Ability to read and interpret EOBs (Explanation of Benefits)
Ability to work any full-time shift between 10:00 AM and 7:00 PM CST, including a one-hour lunch break

Nice To Haves

Background in Healthcare Revenue Cycle Management (RCM)
Experience in Infusion or Specialty Pharmacy
Knowledge of NDC, ICD-10, HIPAA, and compliance regulations
Understanding of collections practices aligned with FDCPA guidelines
Experience in a call center or voice-based role
Experience handling patient medical collections, including follow-up and payment resolution

Responsibilities

Review and prioritize open Accounts Receivable (AR) for patient collections
Handle inbound patient calls and conduct outbound collections outreach
Ensure timely and accurate follow-up on delinquent accounts
Collaborate with onshore and offshore teams to drive account resolution within target timelines
Analyze, document, and manage key accounts and escalations
Identify trends or issues and escalate to leadership as needed
Deliver excellent customer service to patients and internal stakeholders
Ensure compliance with all regulatory, payer, and company policies
Process Account Receivable reviews and correction requests within defined turnaround times
Processing patient payments
Support additional tasks and projects as assigned