Billing Representative

Apex Utilities Inc.

13d • $37 - $39

About The Position

Apex Utilities Inc. is a provincially regulated natural gas distribution utility delivering safe and reliable natural gas service to over 85,000 residential, rural, commercial, and industrial customers in more than 90 communities across Alberta. Supporting Albertans since 1954, Apex operates over 21,000 km of natural gas pipelines and over 600 pressure and regulating stations through a network of 16 district offices. If you share our passion for these values and are eager to make a meaningful impact, we invite you to join our dedicated team.

In this unionized position of Billing Representative, you will play an essential role within our Customer Billing department. Your responsibilities will include, but are not limited to:

Requirements

• Certificate in Business Administration or equivalent
• Minimum of two (2) years related experience

Nice To Haves

• Work Management System (e.g. Maximo)
• GIS mapping software (ESRI)
• Field Collection System (FCS)
• MS Office Suite (Excel, Word, SharePoint and Powerpoint)
• Windows or equivalent operating system skills
• Customer Information System (e.g. VertexOne)

Responsibilities

• Monitoring meter readings from Field Collection System (FCS) into the CIS System
• Investigating and resolving meter reading and billing related exceptions
• Investigating and processing account and site/premise corrections
• Processing field work charges
• Updating CIS to ensure accuracy of billing accounts
• Validating and processing rate changes for billing accounts

Benefits

• Competitive compensation with incentive program.
• Comprehensive health, dental, prescription, and vision benefits.
• Retirement & savings plans.
• Insurance coverage for Life, LTD, and AD&D.
• Employee Assistance Program for legal, financial, and health-related support.
• Generous leave policies, including vacation, flex, and volunteer day for work-life balance.
• A flexible work model tailored to the requirements of both office and field staff.
• A safety-centric culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree